• Report: #269433
Complaint Review:

Viscom Technology/shop Nbc

  • Submitted: Wed, August 22, 2007
  • Updated: Wed, October 31, 2007

  • Reported By:Woodhaven New York
Viscom Technology/shop Nbc
4064 Peavey Rd. Dock A Chaska, Minnesota U.S.A.

Viscom Technology/shop Nbc Rip Off! Chaska Minnesota

*Consumer Comment: It's a fine Product??

*Consumer Suggestion: 'Viscom Technology Group' is in Bankruptcy

*Consumer Comment: It's a fine product


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Brought v2Premier desk top 3 years ago. no system discs. Had to return immediately due to malfunction. They replaced it with major hassle. Never really used it, brought it in desperation for school, because my Dell hardrive crashed and waited 6 weeks for that repair!!! Needless to say I also failed the class because I could not get my papers in on time! Yet another $4000.00 to repeat the class.

I finally received my replacement tower, no system discs. I was told they were internal! Now I need to use it as my Dell is no longer useable. I always had it hooked up and ran it every so often just for maintenance. Now when I need it, No physical discs, I tried to install the word program, and it asks for product key code, there is none! There is no label on the tower!

I also am trying to run a game that requires Directx9. Apparently it is installed on the computer as i ran DXDIAG. It says Directx9c is installed, although i can't find it. However, after 3 days of trying to fix this problem, called viscom, no help whatsoever, no warranty. I e-mailed viscom tech support, no reply! I now find out the video display driver does not support API directx9. It only supports DDI. How can they install drivers that don't support their directx?

I looked over and over for updates to the driver, can't find any. Can't use games, had to install older version of office, since I did have the product key for my older version. What will happen if my computer crashes, how do i install the system? There is no product key label on the tower!!!!

May I add that I am still paying for this hunk of junk!!!
What do I do??? Please help!!!

Woodhaven, New York

This report was posted on Ripoff Report on 08/22/2007 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/viscom-technologyshop-nbc/chaska-minnesota-55318/viscom-technologyshop-nbc-rip-off-chaska-minnesota-269433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

It's a fine Product??

AUTHOR: Ron G - (U.S.A.)

Batesville, Mississippi

How can you even make a statement like that when so many complaints have been made?

How does a company that sells laptops NOT have tech support phone numbers?
(only option is by web form or email) and to wait 24 hours for a response.

When you contact customer support they will tell you to contact the warranty dept.

Then the warranty dept will tell you to contact tech support. (back an forth, back and forth) 2 weeks

How do you go to the company website and they do not list the model laptop that your purchase.

After cussing someone out. and telling them I'm am making report of this issue on ripoffreport.com

They looked for the manufacture of the motherboard they use (ESC 600L )
and I was able to resolve the issue by going to esc's website and downloading drivers for the soundcard which they did not.

You mention it's user error or problems.

I've been working on computers since 92 OSWarp- Linux - Windows - all that...

You probably work for the Viscom
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#2 Consumer Suggestion

'Viscom Technology Group' is in Bankruptcy

AUTHOR: John - (U.S.A.)

Stick a fork in 'Viscom Technology Group' they are done.

'During the first quarter, one of our major electronics vendors, Viscom Technology Group, informed us of their decision to discontinue operations. We are working with them on an orderly wind-down of their business. We continue to grow our overall electronics business with other vendors and new product offerings. We also expect to retain relationships with key manufacturers that Viscom previously represented.'


Est. Annual Sales: $12,200,000
Est. Employees: 71
Est. Employees at Location: 71
Contact Name: Jim Peterson
Contact Title: President
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#3 Consumer Comment

It's a fine product

AUTHOR: Jeffrey - (U.S.A.)

I bought my V2 Premier (Viscom Technology Group) from ShopNBC nearly three years ago. It was a great deal and I have had no problems with the system. When I read the poorly written complaints about this fine computer it makes me wonder if their issues aren't operator problems. I see complaints on this site about every brand computer made. I don't believe these machines are all lemons but that the purchasers have issues of their own.

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#4 Consumer Suggestion


AUTHOR: Margaret - (U.S.A.)

Yes Viscom Technology/V2Premier was a rip off company. They assembled the computers with cheap parts.

When I saw the advertisement on NBC Shop At Home, I was very excited because the computer had all the things I wanted and software I knew nothing about so I figured it would be a great opportunity to learn new programs.

I ended up having to send it back to them 3 times during the warrenty period due to problems. I complained and requested a brand new replacement but they would not send me one. They just kept fixing the computer. Had no problem in getting the disk's. In fact I have them all. Sent a complaint letter to the BBB in Minnesota against them, and NBC Shop At Home. Nothing ever came out of it. Last May the mother board went out, so I had a reputable local computer repair man make a house call to me. I had to end up shelling out about 300.00 total , but the computer runs and performs much better than it did when it was new.

I will never purchase anything from Shop At Home again, but I still consider myself lucky because I have heard of stories worse than mine about Viscom Technology.

Next time I purchase a computer it will be in person at one of the local reputable computer stores.
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