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Report: #1149695

Complaint Review: Visible - Redmond Washington

  • Submitted:
  • Updated:
  • Reported By: Connie — Manchester Alabama
  • Author Not Confirmed What's this?
  • Why?
  • Visible 9840 Willows Road NE Suite 100 Redmond, Washington USA

Visible aka: Kreative Charged me again for the same Enterprise Marketing Package! Redmond Washington

*Author of original report: Issue Resolved

*Author of original report: My Issue Resolved with Visible/Kreative

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A certified letter was sent to Visible/Kreative and the following follow-up e-mail was sent to Visible/Kreative:

To the owners and management of Visible.net / Kreative / Warhead / Captures / Storeblogs; specifically, Mr.Gil Walker, Mr. Matt Franklin, and Mr. Glen Jones:

Please accept this notice as my personal final written and expressed request for a full refund in the amount of $4,400.00, which was charged to my credit card by your company on November 08, 2013. The service this charge was billed for was a duplicate charge, previously sold to me and paid for same services. 

Following  the instructions and direction of the Visible staff, in which the sale was misleading, deceptive, high pressure, and inconsistent with instructions from the other staff members who led me in an opposite direction.

Despite Mr. Jones advisement that no refund will be issued, this e-mail serves as my final personal request for the sale to be fully and immediately refunded, to be mailed certified and paid by check, postmarked no later than April 30, 2014.

After the certified letter was mailed to Visible/Kreative a follow up phone call to me from a representative of Visible/Kreative, Glen Jones, did not resolve my request for refund, and Mr. Jones e-mailed me to inform me there would be no refund.

 After the e-mail above was sent to Visisble.net I have received no further communication from them. (Now going under the name of Kreative.net)and no refund for this duplicate misleading charge.

This report was posted on Ripoff Report on 05/26/2014 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/visible/redmond-washington-98052/visible-aka-kreative-charged-me-again-for-the-same-enterprise-marketing-package-redmond-1149695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

My Issue Resolved with Visible/Kreative

AUTHOR: Connie - ()

POSTED: Thursday, June 12, 2014

 My issue has been resolved to my satisfaction with Visible/Kreative.  I am assured Visible/Kreative is working with me to make my website a successful one.

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#1 Author of original report

Issue Resolved

AUTHOR: Connie - ()

POSTED: Monday, June 09, 2014

This issue with Visible/Kreative has been resolved to my satisfaction.

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