Vision Premier Visa Prepaid Card Exhorbanent Surprise Fees, Customer Service Ignores You INTERNET Houston Texas

--main problem--
My card number was phished from me in January 31, 2009 by a fake email scheme. 13 transactions for $19.99 appeared on my Vision Premier Prepaid Visa card later that day and into the next. I contacted customer service by calling the 800 number. The menu was so confusing it took at least 5 minutes to figure it out. Finally after reaching someone I explained what happened, she told me I had to write them a letter with a printout of the transactions listed.

--side note--
(When I checked my account to print the transactions out, I noticed a $1.95 charge for calling customer service. When I called back to ask for a refund, after connecting to an agent, she said it would be reversed, but I checked later and now TWO $1.95 charges appeared!)

--main problem--
I went to an ATM and withdrew the remaining balance from the account. Now the balance showed 0.00. I also sent the letter with the list of fraud transactions on February 5, 2009. After waiting a month I did not get a refund, so I called customer service again. She said to wait up to 90 days for resolution. So I waited. And waited. And waited some more. Nothing. On May 15 I received a direct deposit to the account from a tax rebate.

Vision automatically and immediately charged my account $2.95 x24 for a total of $70.80 in POS (point of sale) DECLINE FEES. That means every time the card was used and it had no balance it generated the $2.95 fee to my account! BUT THE CARD WAS STOLEN! So I wrote emails to customer service, very nice ones too. Got the same response, wait 90 days, blah, blah. I sent more emails asking about the POS DECLINE FEES, NO ANSWER, they read it, but would not respond to it.

I mailed another letter to their office address listed on the website login area. A week later I got the letter back, no such address! I called the customer service number for an explanation, I was transfered twice to nowhere, and then to a woman named Lacy Greere in escalations, she said the charges came from AOL, so someone must have signed up for the service with my card number, and I would have to call AOL to have them stop charging the card, then call her back to get the fees reversed only after I spoke with AOL. So I did just so. Only when I called back, I could not be connected to Lacy Greere anymore. And the new rep had no idea what I was talking about and would not help me, he said, "You will have to wait until she calls you back."

It's been over a week now since the phone call. It's been over 4 months now since the fraudulent activity was reported. Bottom line, I'm out $334 still. And they are still charging my account a weekly fee, POS decline fees whenever the card number is used, and customer service call fees, even though my balance is 0.00.

At this point this is my only resolve..

Damon
ft myers, Florida
U.S.A.