Complaint Review: Vision Prepaid
Vision Prepaid $250.00 Authorization held for 30+ days and still not released. Customer Service hangs up Houston, Texas
It has now been a month and a day since the authorization, and it still has not been released. I messaged vision, received a reply that the release was never received, and to send it AGAIN!
I proceeded to call customer service TWICE today. Both times, I went through the steps to get to a live person, but in the end, both times, I reached a recording that stated that "your call cannot be answered at this time" and the system hung up on me. Both times, I was charged 1.95 for my call to customer service.
Needless to say, I have sought out a banking alternative that I am using now, but would like my $250.00 back. I have pestered the hotel staff again today to fax them a release, but they are getting frustrated, as am I.
Does anyone know of legal investigations pending/proceeding against this outfit? I would gladly participate and bring my documentation to the table.
This report was posted on Ripoff Report on 12/17/2012 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vision-prepaid/houston-texas-/vision-prepaid-25000-authorization-held-for-30-days-and-still-not-released-customer-983517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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