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Report: #407698

Complaint Review: Visions Of Life 3d/4d Fetal Ultrasound - Daytona Beach Florida

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  • Reported By: port orange Florida
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  • Visions Of Life 3d/4d Fetal Ultrasound 1663 N. Clyde Morris Blvd. Suite 2, Daytona Beach, Florida U.S.A.

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BEWARE!!! I spent $200.00 at visions of life 3d sonogram. I got what they called a platinum package.

THIS IS WHAT THEY SAY YOU WILL RECIEVE:

Platinum Plus - $197

*30 minute 2D, 3D/4D session with a credentialed sonographer ((ONLY GOT 10MIN AND THE MACHINE THEY USE IS NOT NEARLY AS CLEAR AS MY DR'S!!!))

*6-8 black and white glossy photos ((DIDNT GIVE ME ANY PHOTOS, NONE!!!))

*2 - 3D color glossy photos ((NONE))

*Gender identification (upon Request) ((THEY TOLD ME IT WAS A GIRL, THEY WERE WRONG!!! ITS A BOY!!!! THAT HAS COST ME A FORTUNE TRYING TO GET RID OF EVERYTHING WE GOT FOR A GIRL, A LOT COULDNT BE RETURNED...SO, IM STUCK!!!))

*High resolution CD-ROM containing digital images ((HAS ONLY TWO PICTURES YOU CAN SEE AND THEY SAY " ITS A GIRL " ON THEM, CANT DO MUCH WITH THEM!))

*Live DVD video of the ultrasound session set to music ((YEP, 10 MIN. OF ITS A GIRL!! NOT 30MIN! LIKE I PAID FOR!))

*See your baby at 2 stages of development. Receive a return session with same pregnancy. (Optional Live DVD video for $20 at the time of the next appointment) ((DIDNT GET THIS EITHER!!))

WHEN I CALLED THE OWNER AND TOLD HER WHAT HAPPENED SHE YELLED AT ME AND TOLD ME NOT TO COME BACK FOR MY LAST ULTRASOUND AND I COULD TAKE HER TO COURT IF I WANTED MY MONEY BACK!!! SHE SAID SHES BEEN SUED BEFORE,AND IT WAS NO BIG DEAL TO HER AND WE PROBABLY COULDNT AFFORD TO FILE THE PAPERS!

I FILED A COMPLAINT WITH THE BBB AND SHE THEN SAID SHE WOULD GIVE US $50 BACK ONLY IF WE DROPPED OFF THE CD AND DVD THAT SAID IT WAS A GIRL!

DIDNT SEEM FAIR TO PAY $150.00 AND GET NOTHING FOR IT, SO WE DECLINED AND SHE YELLED AGAIN, I WAS AT LEAST SMART ENOUGH TO TAPE HER SO I HAVE HER GOING CRAZY ON THE PHONE YELLING AT ME.....NOT THE TYPE OF PERSON WHO SHOULD BE DEALING WITH PREGNANT WOMAN WHO ARE EMOTIONAL ENOUGH WITHOUT SOME CRAZY WOMAN YELLING AT THEM!

Anonymous
port orange, Florida
U.S.A.

This report was posted on Ripoff Report on 01/03/2009 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/visions-of-life-3d4d-fetal-ultrasound/daytona-beach-florida-32117/visions-of-life-3d4d-fetal-ultrasound-beware-visions-of-life-ripping-off-pregnant-w-407698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
1Employee/Owner

#6 Consumer Comment

Questionable on both sides, in my opinion....

AUTHOR: Minnie - (U.S.A.)

POSTED: Thursday, June 18, 2009

Can't believe there is finally something I feel compelled to respond to - why are the two people defending "Kim" unwilling to reveal any identity? To me, "anonymous" takes away the credibility of the submission. But then, that's what the original writer called herself. Just a question that came to mind. Ripoff Report is a great outlet and resource and, hopefully, will not be abused for personal reasons alone.

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#5 Consumer Comment

Never had a bad experience with this company

AUTHOR: Anonymous - (U.S.A.)

POSTED: Thursday, June 18, 2009

I have had ultrasounds done by the sonographer mentioned, she has always been very professional, caring, and really knows how to do her job. In my opinion, she is one of the best! She had told me when we were looking at gender that it could be a girl, but also noted she was not sure and gender is not 100% accurate on ultrasounds. This is also stated on the paperwork that you sign before you even have the test done, so it is not a secret, if you read it you are aware of that. Through more ultrasounds that were done further along in the pregnancy, she noted the baby may be a boy, but as before not sure and the ultrasound was not 100%, but she was 100% right and he is a boy. You cannot expect all ultrasounds to tell you accurately, there are alot of factors such as fetal position and how cooperative he/she is being. Plus, if you are going to buy ANY gender items, buy them somewhere where they can be returned. In my opinion, the whole company is wonderful, and I would recommend them to any pregnant woman I know, and I have, all of which have also loved the company and the services provided.

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#4 Consumer Comment

We had a WONDERFUL experience! I highly recommed 3D Visions of Life!!

AUTHOR: Anonymous - (U.S.A.)

POSTED: Friday, June 05, 2009

We had a wonderful visit! I have no idea what happened at this woman's appointment, as obviously I wasn't there, but we had a fantastic experience! The previous person did make mention of being emotional due to pregnancy. Possibly the problem lies there.

We found the entire staff to be very professional. We certainly recieved everything in the package and really enjoyed the entire experience from start to finish. Well worth every penny!!

I would highly recommend the 3D 4D avenue to any expectant parents and by far would recommend Visions of Life as the provider.

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#3 Author of original report

Wow, you have got to be kidding!

AUTHOR: Anonymous - (U.S.A.)

POSTED: Saturday, January 10, 2009

Wow you have a lot of nerve Kim! You never tried to refund us! And $50. is an insult you just dont seem to understand that, we didnt get anything of use from your ultrasound!!!!! Getting $50. will mean you got $150. from us for nothing!!! How can you not feel like we at least deserve a full refund!!!! We have a cd and dvd that say its a girl in pink!!! And the cd only has 2 pictures you can see and the dvd is 9 min.....not 30min, like your letter said,yet ANOTHER LIE FROM YOU! I'll send you a copy of both if you like, just like I offered before, but if you remember you told us you wanted us to return the original dvd and cd in order to get our refund. Remember Mrs Sharps we did tape you, so all your lies and the way you claimed to treat us will be heard.
I hope your ashamed when you hear yourself in court and hear the way you screamed at a high risk pregnant woman. And I hope the judge is just as shocked when he hears how you tried to tell us we couldnt afford to take you to court! Because it was $1,600. dollars to file papers! I dont know where you got that # or if you were just hoping we would drop it like you asked us to. I let you know then and I let you know know its the principle.....whats right is right and we didnt get what we paid for at all. And you didnt offered us a return visit untill we complained to the BBB. Even if we did get a return we had already paid for it!! You didnt offer us anything new! Cant you see that! The only thing we ever asked for was our money back and we DESERVE IT!
You should never be able to deal with high risk pregnant woman, Ive been in the hospital twice for my blood pressure like I told you before on the phone and the day you screamed at me I was on my way again just like I told you. And you still wouldnt stop screaming. Thats discusting!!!!! You not only screamed at me but at my unborn child Im praying makes it full term. How dare you act like I treated you unfair and you tried your hardest!!!
Your response is an insult to me and my family who saved our money to come and find out what are baby was, now we lost the money we spent with you and have NO PICTURES WE CAN USE and are also having to ask for help to now get everything we need for our little boy who will be here in just a couple months because HE HAS NO CLOTHES.....remember everything was for a girl! And you still dont feel guilty in the least!
If you refunded us you would have only been out the $30. dollars you said yourself you pay your sonograher an hour!!! Nothing more!!! Not over a $1,000. like me and my family! And you can still stand by your actions like you did your best!!!!! ARE YOU KIDDING!!!! IF YOU CANT GUARANTEE GENDER WHY DO YOU SAY YOU CAN ON YOUR WEBSITE OR WHY COULDNT YOU OR YOUR SONOGRAPHER SAY YOU JUST DONT KNOW!!! If you had delt with us as professional as your letter we would not have to go through this and would have already gotten our refund! But your holding on to $200. like its all the money you own when you have caused a new born child and there family to go without! YOU SHOULD BE ASHAMED!

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#2 REBUTTAL Owner of company

Our side of the story

AUTHOR: Kim Sharps - (U.S.A.)

POSTED: Friday, January 09, 2009

To Whom It May Concern:
Mrs. Baker had a scheduled appointment in our office on 11/10/08 and purchased a Platinum Plus package. She filled out and signed our client wavier indicating she was under the care of a doctor and understood if the baby wasn't cooperative she would receive a complimentary return visit.

Karena a nationally credential sonographer with the American Registry of Diagnostic Medical Sonographery (ARDMS) performed the sonogram. She spend approx. an hour with Mrs. Baker for this is the time frame we allow for all clients due to unexpected circumstances i.e., uncooperative babies.

Karena did work with Mrs. Baker for some time and had to reschedule a complimentary visit. During her visit Karena may have annotated on the images and/or video that the unborn was a girl, however, she also told her she wasn't quite sure do the position of the unborn. I say may have for I'm yet to see the images that Mrs. Baker has and she has refused on several occasions to return to my office so I myself may follow-up.

Identifying gender with ultrasound isn't 100% accurate. Doctors and sonographers have misidentified gender on many occassions. In our packages gender is optional and upon request therefore charging no more or no less for this additional service when you purchase a package.

Mrs. Baker left happy according to Karena and our office staff and scheduled to come back on 11/10/08 for a comp return visit which she didn't show for her appointment. We called her and rescheduled on 11/14/08 for her complimentary visit. Once again the baby was uncooperative. Karena once again spent time with Mrs. Baker trying to get the baby in a better position. According to Karena and our office staff Mrs. Baker appeared to be understanding and wasn't upset upon leaving. She wanted to wait until after her visit with the doctor to schedule her 2nd visit with us that came with the package she had purchased.

One day short of a month from Mrs. Baker's first appointment with us I received a call from her. Mrs. Baker called to share with me that her doctors' office identified the baby being a boy and we said it was a girl and would like her money back.

I explained to her that ultrasound isn't 100% accurate for gender and it's misidentified on many occasions even physicians are known to get it wrong. Furthermore, the gender is optional and upon request. I apologized if our office was wrong in misidentifying the gender, if we did, and told her that I would reimburse her the difference between a 1 visit package, which she had, from a two visit package. This would be $50.00 refund and I would also give her an additional complimentary return with me and this would give me an opportunity to identify the gender myself. I even mentioned if she would like to return the video I would reimburse her $20 for that making the refund $70.00.

Mrs. Baker became very upset and said that she would not come into this office for anything that she just wanted all her money back. She wanted to give me her credit card over the phone and I mentioned she would have to come in for me to run a credit on her card and sign the credit receipt and return the video. She said she would not come in and I told her I would send a check of $50 to her via mail.

I sent a check to her of $50 with a letter again offering my services to them.

Mrs. Baker called to inform me that she received the check and letter and didn't understand how I came up with that amount. She proceeded to raise her voice and speak about the packaged items, being able to see the baby at her other visit and not at our office, and how much she has done already in reference to it being a girl and what the legal ramifications will be for me. I attempted on several occasions to explain and answer her questions and was rudely interrupted more than once. She was yelling loud enough to have the doctor in the room and a coworker hear her from across the room.

In hope of satisfying her I told her to return the package with the items in it and I will reimburse her what she felt fair. She claimed that the business made enough money to reimburse her 100%. I tried reasoning with her even as to answer her questions on what I pay to hire help and my expenses. I requested she come in to the office right now and we would settle the refund. Mrs. Baker proceeded to want to discuss the matter to the point of mentioning that she was recording the conversation. I told her that was against the law and felt a need to hang up for the conversation was going no where.

I have attempted to accommodate Ms Baker in a professional and courteous manner.

Furthermore, as far as my experience, I have been doing ultrasound since 1995 and have been nationally registered since 2001.

Thank you readers for your understanding

Kim Sharps, RDMS
Owner/Founder


FYI: The sonographer that performed the sonogram is registered with the ARDMS. You may visit the website: ardms.org and her name is Karena Wallace if you would like to follow-up. Therefore, there's not any misrepresentation of logo use on my website for the sonograms are performed by credentialed sonographers.

Furthermore, it's not mandatory that one be licensed to perform these sonograms in my office or even a doctor's office.

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#1 Author of original report

Inexperienced and should not be in business!

AUTHOR: Anonymous - (U.S.A.)

POSTED: Tuesday, January 06, 2009

I know the owner of Visions of Life in Daytona Beach, Fl. Her name is Kim and I know she is not experienced enough to open her own business. She has only been in this industry for a few years and one of the girls working for her dosnt even have a license. Visions of Life has only been in business for about a year and looks like its not starting out very well. She should be reported to ARDMS "The American Registry for Diagnostic Medical Sonography". I hope you report them. Also, its discusting the way she would treat a pregnant woman, this should be a joyous time not filled with worry on how this girl will find the money to replace everything she purchaced for a girl. Pregnant woman have enough on their minds. You Kim should be ASHAMED! I hope this girl finds a way to get what she needs for her child.

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