Complaint Review: Vista Manor Nursing and Rehab
I got a restraining order against the son for assaulting me and because I would not allow him back into my parent's home where I was taking care of my mother, he and my mom's husband - who got Power of Attorney by fraud - stuck my mother in this horrible place.
I despised the place from day one. I was grieving at my mom's bedside over what the despicable swine had done and was callously told by a nursing manager to take it someplace else, that she did not want the other residents to get upset. We were in my mom's private room - no one else could hear me. This same manager, on another occasion, told me to get out when the son and husband showed up, even though I have a restraining order against my brother.
I was told by two different attorneys that just because someone has Power of Attorney over you that does not mean you lose all of your rights. And that if my mom put in writing that she does not want to see her abusers, then the nursing home must honor her wishes. She has told me repeatedly that she only wants me to visit and does not want to see them.
When I politely approached the facility's social worker about seeing to it that my mother's wishes were respected, the social worker immediately became hostile and belligerent, saying that she was not going to change anything, that the husband and son have Power of Attorney, that my mom has been deemed incapacitated and she no longer has the right to refuse to see them.
I dared to challenge her disrespectful words and actions, left her office and she has been harassing me relentlessly ever since. After enduring weeks of her abuse, I asked the receptionist for the fax number of the director. It had been suggested to me by someone caring for my mother that I contact her about the problems I was having, that she seemed like a nice, reasonable person. As I found out later, the director is neither nice nor reasonable. She is worse than the last loser they had running the place.
The receptionist directed me to a nearby office to ask for the director's fax number. Unfortunately, the imbecile social worker was in the office, heard me asking for the director's fax number and the next thing I know I am being called into the director's office - with the gloating social worker sitting in on the meeting. The director - with the same sneering, arrogant tone as the others - told me that my mother's dog tried to bite one of the aides, and the dog that has been such great therapy for my dying mother was banned from their facility. Then she drove the knife in my gut further by speaking to me in a patronizing tone, repeating over and over that she will not allow that dog in her facility and risk him biting some - "I just will not have it", she kept saying.
I finally told her that something I will not have is my mother and I being treated with disrespect over and over again by, for example, this one right here - referring to the imbecile social worker sitting next to me. The equally stupid director, after I told her about all the crap my mother and I had had to put up with by her surly, arrogant staff, could only correct me each time I referred to the imbecile social worker as "this one right here". Instead of trying to be a peacemaker and make amends for the actions of her staff, all she did was make me more angry by correcting me each time I called the social worker "this one right here". In typical fashion, she refused to take responsibility for their extremely offensive behavior, instead demanding that I show respect for them when they had shown my mother or I absolutely none.
About $18000 of my mom's money has been wasted on these swine and to say she has not gotten her money's worth is a huge understatement. She has developed infections from head to toe, she consistently has cuts, scrapes and bruises on her and has had to endure a swine of a nurse yelling at her. I have often found her and other resident's teeth to be dirty, as well as dirty fingernails and I've found the makeup I applied to my mom's face still there the next day.
If you are considering placing your loved one here, do not walk away - RUN!
This report was posted on Ripoff Report on 04/12/2013 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vista-manor-nursing-and-rehab/titusville-florida-32796/vista-manor-nursing-and-rehab-vista-manor-nursing-home-nursing-home-staff-upholds-rights-o-1042910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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