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Report: #1340093

Complaint Review: Vita Luminence - Internet

  • Submitted:
  • Updated:
  • Reported By: Beverley — Terre Haute Indiana USA
  • Author Not Confirmed What's this?
  • Why?
  • Vita Luminence Internet USA

Vita Luminence Derma Vibrance Total Ripoff. No communication, website not available, customer service nonexistent Internet

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I saw their ad on Facebook and signed up for the free trial.  I receive a container of the product.  It is okay, nothing great.  I thought I canceled the auto ship, but evidently my request was ignored.  Three months after rreceiving my initial product I received a smaller product.  It was then that I noticed monthly charges on my Master Card bill -- $97 each month for 3 monhts.  EEK!  I called the toll free number to cancel the auto pay and to complain that I was billed for 3 shipments but only received two of them.  The customer service agent was completely unresponsive.  She just kept reading the rules of the program to me and indicating that "the 3 products were shipped on August 28, October 3, and Novemeber 2."  I asked if they were insured.  She said "You did not sign up for insurance."  That's interesting, since I never received anything in writing from this company.  They also do not even have tracking numbers for the shipments they make.

I have wasted $300 on this scam, and I am furious.

This report was posted on Ripoff Report on 11/27/2016 04:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vita-luminence/internet/vita-luminence-derma-vibrance-total-ripoff-no-communication-website-not-available-cus-1340093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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