• Report: #793141
Complaint Review:


  • Submitted: Fri, October 28, 2011
  • Updated: Sun, November 06, 2011

  • Reported By: CustomerWantsJustice — Belgrade, Serbia Internet Serbia and Montenegro
2003 N. Tyler Ave. Internet United States of America

VITASPRINGS.COM VitaSprings, Dudwell Enterprises - President Walter (F) Huang, Also In Network : Nycom Products Inc, P&W Associates, Surgical Exchange Vitasprings.com is fraudulent and scam company. They breached shipping, refund and good policy agreement in many ways. They lied to me, I lost both my order and my money 65.71$ Internet

*Author of original report: Vitasprings.com uses false information which is fraudulent act and criminal offense

*UPDATE Employee: Response to this complaint

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Vitasprings.com is fraudulent and scam company ! Customers beware !!!

Please help me to spread the word, report and shut down this company. I have already reported it to Yahoo to remove it from merchants list, and am planning to report it to authorities back in the USA, including the FBI's scam & fraud list. Also, I will lauch a furious online campaign and website to warn the online shopping community. I see I am not the only victim and this company seemed to have changed owners btw - the name behind it now seems to be so called Dudwell Enterprises and 'president' is Chineese Walter Huang. Please spread the word and let everyone know never to buy anything from Vitasprings, Dudwell or their related companies - there are several more - I checked !!!

I have fallen a victim of scam by this frauduletnt and scam online company - Vitasprings.com, based in California, USA and I am writing this to warn all potential victims. My loss was - 65.71 $, my order was placed on September 28th, 2011.. [continued below]....

1. First, they've breached the agreement by sending my order via completely different shipping method I have opted & paid for - I have paid 24.50$ for and have chosen Regular Mail International. Instead they used DHL 1 Day Express without consulting me in any way - which was asking me
locally to pay over 50$ of shipping & handling fees (completely customs unrelated costs). I highly suspect they've kept the shipping money I paid them and used the shipping that hands over all the costs to final customer - me in this case !

2. After I refused this, VitaSprings said - they'll get the order back & resend it via - Regular Mail International as they should have done in the first place. Weeks after - I discovered they lied to me, as local DHL has notified me that the sender has never requested for the order to be returned nor has paid for it to be returned to the States but to be given for 'destruction process' with customs department.

3. I have notified Vitasprings of this, once again they lied and said customs decided to destroy my order which is absolutely not true and I have a word for it from the local DHL department - their correspondence with the DHL in the States clearly states - that the return of the order was never
requested by the sender - Vitasprings. They lied that they will resend my order.

4. Vitasprings.com refused all my requests for refund.

5. They've kept both my order & shipping money and I ended up frauded & with nothing !

I don't know who allowed and authorized them to do business in USA in the first place. Fraud & scam might work perfectly well in China, but USA shouldn't allow small businesses to be registered if their employees can't put together a simple sentence using proper English grammar. No suprise
we then end up with a 'company' commiting fraud, scam and go against the very basics of good business and respecting customers interests.

The company is now openly suspicious - 'answers & support' I have received from supposed 'customers service' are barely in English, with mixed English & Chineese 'grammar'. Even their supposed 'supervising' manager Vanessa, she's an insult for English language & grammar, openly lies and denies facts of their fraud commiting ways of doing 'business'.

Beware - they might also have similar fraudulent sites - If You see 15% restocking fee and similar description and names like Vitasprings, Livamed I susped too etc. You are likely to be frauded.

If You are buying supplements, vitamins etc. beware of the fraud and scam companies like Vitasprings. Learn from my mistake, be wise, double check, look only for companies that are trustworthy and comfirmed by authorities and real customers. Don't trust the overall positive ratings and stars system, it may not mean anything genuinly positive at all and company ownership might change in the meantime as I believed happened in this case ! Do not fall victim to Vitasprings.com as I did.

Please spread the word, and help me expose this company to authorities and all potential customers. We all need to raise our voices and shut down this fraudulent company forever !

This report was posted on Ripoff Report on 10/28/2011 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vitaspringscom/internet/vitaspringscom-vitasprings-dudwell-enterprises-president-walter-f-huang-also-in-net-793141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Vitasprings.com uses false information which is fraudulent act and criminal offense

AUTHOR: CustomerWantsJustice - (Serbia and Montenegro)

Vitasprings.com is fraudulent and deceitful company. Even here, they are publicly using false information and turning the facts upside down. Use of false information is a fraudulent act and criminal offense. I have notified the Attorney General Office in California, USA, in order to fully expose Vitasprings.com and shut down their fraudulent business.

The truth is on my side, I have facts & material proof, what Vitasprings uses on the other hand is lies, false information and quasifacts, all in pathetic attempt to forge the truth and conceal their wrongdoings.

Vitasprings breached agreement by failing to use Regular Mail International I have chosen and paid for. DHL 1 Day Express they have used is not USPS Regular Mail International.

DHL asked me to pay customs costs + DHL SHIPPING & HANDLING FEES separately exceeding 55$. It is an utter lie by Vitasprings.com that I refused to pay customs costs & VAT, as I am always paying those.

Vitasprings.com was lying that they will get the order back and resend it. In reality they never requested the return of the order, instead they & DHL USA subsequently have sent the instructions for the order to be destroyed by the local customs.

My final request remains the same, I will not settle down and will do all necessary to report this company to every single state & federal authority in USA in order to shut down this fraudulent business and get back my full refund. In the meantime I will expose Vitasprings.com fraud & its' lies to entire online shopping community worldwide.
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#2 UPDATE Employee

Response to this complaint

AUTHOR: vitasprings - (United States of America)

By reading this complaint, we think we really should explain this story to everyone:

This order was placed on 9/15/2011, and our company had shipped out his order via DHL international on 9/25 with tracking number 9229690304. When the package arrived at his country, due to some foreign custom rules, DHL had required the receiver to pay for the custom fee. We explained the situation to the customer, but the customer refused to pay for the custom fee.

As we stated very clearly in our international shipping policy online at http://www.vitasprings.com/international.html:

"We are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering."

Since the customer refused to pay for the custom fee, the custom at his country wouldn't release the package to him and was going to have DHL return the package back to us, and charge us for that custom fee. However, as stated in our policy, we are not responsible for custom fees; so the custom had to destroy this package at their country.

We as a small company has no power over other countries' custom policy. While we adhere to our store policy and couldn't do anything about other countries' custom policy.

Being in this business for so many years, we have ran into many situations like this with many of our customers, and most of our customers were willing to understand the situation and cooperate so that they get their packages. We always try to work with our customers to meet their expectations, but sometimes things are out of our control.

We believe we are doing everything correctly, and we are not doing any fraudulent business here.

Thank you,
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