Report: #641920

Complaint Review: Vivid Seats LTD

  • Submitted: Sat, September 18, 2010
  • Updated: Mon, September 20, 2010
  • Reported By: lean — Beaverton Oregon Oregon United States of America
  • Vivid Seats LTD
    2632 N. Halsted ST
    Chicago, Illinois
    United States of America

Vivid Seats LTD New ways 100% customer satisfaction promised return calls/emails will not be fulfilled no refunds even to those with comprehension needs Chicago , Illinois

*Author of original report: They Really Do Care With Upper Management

Show customers why they should trust your business over your competitors...

went to what I thought was my local box office with excitement to purchase tickets to the Radio City Rockets in which it did have the same background. i check out the seat chart and continue to maybe purchased the tickets. so i proceeded to get the tickets and became very confused with prices and seating so i made the horrible mistake buying the tickets i tried to back out on but for some reason it did not happen or let me. a few hours later i was in my email box and had a confirmation on the purchased and seen the amount and that the tickets which was $409.00 for 2 ticket amount any where else I can not afford that much for tickets  I called them as soon as i read the email and  i called and asked to be refunded and to cancel my order and that after receiving the email  there was a 2 day shipping fee and yet in another email it said would take 3 months. i realized what i had done and how i did not comprehend what i had done. I called and asked for a refund and they said no way they would give me one they said that  i click on an agreement that i could not receive a refund or cancel the purchase. I shared with them that i have a medical condition that makes it hard for me to comprehend things and to process things correctly They still said no way would they give me a refund I asked them why they could not and as i said above  that i agreed i could not have a refund still i can not remember that at all I also said why the tickets would take 3 months before they mailed out  to me they then said that they did not have the tickets as of yet and then I asked if the tickets were not available why i could not have a refund and once again they said a agreed on the website. I sent an email the next morning to ask for a refund and explained what had happen to me in my conversation the evening before and the only thing i received back from them was the automatic email saying they would get back to me with in 24 to 48 hrs which never happen I then called 3 times that day and shared with them what happen and about my comprehension problems and i had made a huge mistake each time they would continue say different things and i asked to talk to manager and they finally put me through to him his name was Jeff and i shared with him my needs and  situation  with my health needs and said he would get back to me next day and once again no call so i called him and he was busy and said he would call right back which he has not still. In a total I have sent 4 emails and at least 7 or 8 calls still the run around. I truly do have an illness which I live each day not knowing if I can function properly in my comprehension or not as well as other physical health problems. it is hard to share this it has taken me 4 hours just to try and write this email to you if i have repeated myself please forgive me. please if there is any way you can help me in this situation i would be thankful you can not i understand i will not be offended in any way thanks for taking the time reading email
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This report was posted on Ripoff Report on 09/18/2010 01:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

They Really Do Care With Upper Management

AUTHOR: lean - (USA)   I must say they have issued me a full refund for the tickets the upper management called today and they have shown me that they really do care about the 100% satisfaction they advertise so please I want you all to know they can be trusted to do business with and i want to apologize for the negative report I share. thank you vivid seats for making things right  Lean
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