Complaint Review: Vivid seats
They explained that I checked a box that said "I am aware that I may be paying above face value for my tickets", that the price was set by their "pre screened resellers" and that they have "no control" over those prices. Kevin also said that "since it is a live market, prices are subject to the supply and demand of the tickets". And that "we provide a marketplace where customers can purchase tickets when they become unavailable on the primary market".
Matthew Baker confirmed this information by saying that "ultimately the price the tickets were listed by the seller" and that vivid seats does not make any profit from the price of the ticket, only from the service fees (which were $30/ticket). He offered to credit us half of the service fees ($86).
I feel that this information could be untrue and so am going to be asking Mr. Baker for proof of the resale of these tickets, as in...who bought them from Ticket Horse at the Pepsi Center, and how much they were asking for the tickets. Due to the number of seats that they had listed at the same price in similar sections, and the fact that much of the arena was empty for this event, we have suspicions as to their business practices. How do we know that vivid seats doesn't list any seat they want for almost double the face value, and then buy them from the venue?
I will let ripoff report know what transpires.
This report was posted on Ripoff Report on 05/08/2012 05:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vivid-seats/internet/vivid-seats-paid-40-than-we-should-have-internet-879505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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