Report: #1357458

Complaint Review: Vivint Smart Home

  • Submitted: Tue, February 21, 2017
  • Updated: Tue, February 21, 2017
  • Reported By: Justin — Sierra Vista Arizona USA
  • Vivint Smart Home

    Nationwide
    USA

Vivint Smart Home, aka Vivint, APX, Blackstone Group Cancelled my account in June 2016, still being charged monthly bills Provo, Utah Arizona

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I cancelled my account for my home security when I moved back in June 2016.  I have been continuously charged monthly bills since.  I have called numerous times, and every time I’m told that the cancellation is “Pending” and that they have to email the department responsible for reviewing such accounts.  It’s been months and still no response.  I’m being charged $49.99 a month and we have incurred $136 in insufficient funds fees because of the illegitimate charges.  Every time I call, I’m told that they have emailed the “department”, when I ask to speak to that department I’m told that they don’t accept phone calls and that is the best that they can do.  Meanwhile I’m still being charged.  I called again today and for the first time I’m told that the cancellation notification must be written.  After I’ve called numerous times this is the first time I’m being told this????!!!!  I expect a full refund for all charges including the fees incurred from those charges.

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This report was posted on Ripoff Report on 02/21/2017 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint-smart-home/nationwide/vivint-smart-home-aka-vivint-apx-blackstone-group-cancelled-my-account-in-june-2016-s-1357458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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