ED Magedson – Founder
Vivint3030 9th St. SE Calgary, Alberta United States of America
Vivint APX Alarm Don't sign the contract Calgary, Alberta
we signed up with Vivint Alarms when they were APX alarms, the salesman gave us the " Mrs Jones up the street had her home broke into, do you know Mrs Jones"?
of course we didn't but being in a new house (just moved in) and not knowing the community I thought it would be a good Idea, the main thing I was concerned about was my garage so I made sure the garage was included, the free system cam with two fobs and I asked the rep what was the range and he said 100 feet so using the fob to set the alarm from the alley was supposed to work.
The installers were around the corner and at my place the min we signed the three year contract Should have been my first clue, the main feature that I liked about the system was the fact i could just arm my garage and not the house in case i was out in front etc so i asked the installer how to activate this option while he was showing me the system and he said it didn't do it (my second clue).
Then we went for a drive to the mountains and set the alarm from the key fob and upon returning we found the fob would not set the alarm, we were gone the whole weekend with our house unprotected (third clue) we called APX/Vivnt and was told we need a extender installed in the garage (another 100.00).
The last couple of weeks the system would not arm every once and a while and i found if i opened the garage sliding door and re-closed it it would arm, so I'm out for coffee today and my wife calls me and told me the alarm went off so I said don't call the police I'll head right over, I was told the garage door was open, I get there and everything is locked, nothing open so i called Vivint and was put trough to tech support, I did all the work, changing the battery testing the system for the tech support guy to tell me the sensor is defective, its going to cost me a service call and possibly the part, I said
nope I've had enough of the nickle and diming and had the tech walk me through on how to disable the garage door.
(4th clue) the main reason I had the system installed was for the garage, i work from home, so I contact Vivint to inquire on when my contract was up and they said Aug 2012, the wife said we signed up for a three year term in May so I grabbed the contract and asked the rep to show me where it said 39 months not 36 as it was not visible to me, three minutes later he found it, I said while he was looking its pretty bad when i Vivint rep has a hard time finding it, sure enough the contract reads 39 months, the sales rep said three years, who the hell has a 39 month term????
so I said how do i get out of my contract and they said to find another alarm company to buy it out so I called around and inquired and found a company that would pay for 6 month on it but they require a installer code to access the system, i called Vivint again and was told Nope, can't get the code, they tell you to find another company and then won't pass it over.
There are a lot of people in my community that got this system and I will insure they all know about the clause on the automatic one year contract renewal, if you don't give them written notice within 60 days of your contract expiring you
automatically resign for a year.
I'm afraid to set my alarm when I leave my house, the back door chime just went off, it was wide open to begin with.
Vivint is a ripoff, buyer beware, read the fine print with these crooks, its
all empty promises with a faulty system that they won't back.
In order to get out of my contract I have to pay the remainder of the bill at 750.00 (50.00 per month) and I said, I have to pay you for getting rid of you to which they said yes.the company I just called ( supreme alarm Calgary) which is local charges 35.00 per month and have security cars that check your property. sure beats having two police cars at your house when the faulty equipment goes off. Which brings me to my next rant, I'm picking our daughter up from school, while I'm waiting Im talking to my wife on the phone, after I hang up there's a new message, its a lady with a heavy accent saying my alarm went off, to call a number to stop the police from showing up.
I write down the number and call it and someone answers Vivint home security, i think who's Vivint? I'm with APX and tell them i have the wrong number, i call back and listen to the message and check the number, its Vivint, long story short they changed the name of the company and didn't inform there clients first, i get home and there's two Calgary police service cars parked in front of my house.
I called Apx back and tore a strip off of them as I'm sure the Police have better things to do with there time then go to false alarm calls because a company changes there name without informing the people who pay for there service. three weeks later i get a letter informing me of the name change stay local people.
I'm going with supreme lxxx Cxxxxx. (((REDACTED)))
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 03/10/2011 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/calgary-alberta-t2g-389/vivint-apx-alarm-dont-sign-the-contract-calgary-alberta-704979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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