• Report: #958429

Complaint Review: Vivint

  • Submitted: Mon, October 22, 2012
  • Updated: Wed, January 13, 2016

  • Reported By: PK76 — The woodlands Texas United States of America
4931 North 300 West, Provo, UT 84604 Houston, Texas United States of America

VIVINT  false promises when signing, 3 day exit clause Houston, Texas


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The salesman over sold the product, he gave false promises. After 3 months my door locks failed. the customer services managers were not able to do anything for compensation with regards to the false promises and I was told I can go out buy more equipment if I want the correct stuff. The salesman promised items they do not even have in their product catalogue. they are very pushy.

I can't cancel the after 3 days which was too short to actually determine if the system works and you are able to expand and have the system meet the needs.

I spoke to 2 customer service managers, when the second came on the line, he first told me that he is the final person I'm going to speak to and their is nobody higher than him that I can escalate my issue. He also couldn't provide a resolution. Please do not take on the offers from VIVINT as it is not competitively priced and they do not have exposure to a lot of areas. They are full and false promises and zero customer service.

This report was posted on Ripoff Report on 10/22/2012 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/houston-texas-77380/vivintnbsp-false-promises-when-signing-3-day-exit-clause-houston-texasnbsp-958429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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