• Report: #699102
Complaint Review:


  • Submitted: Wed, February 23, 2011
  • Updated: Fri, January 22, 2016

  • Reported By: APX Alarm Services - SAI Security is now Vivint Security — Nationwide United States of America
Internet, Utah United States of America

Castlerock Security Inc, APX Alarm Services - SAI SecurityAPX Alarm Security Solutions is Vivint Castlerock Security Inc - APX Alarm Services - SAI Security, Liars, malfunctioning security systems, crooks had to change name from Castlerock Security, APX Alarm services to Vivint because of so many complaints, enethical creeps Internet, Utah


*Consumer Comment: Castlerock Security

*Author of original report: Vivint Security is CastleRock Security

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URGENT - Vivint Security, is the new name for CastleRock Security & APX Alarm Services - SAI Security.

This group had to change it's name, because the entire first page of Google was filled in with complaints from Rip Off Reports and Complaint Boards. Google, it for yourself and you will see why CastleRock Security had to change it's name to Vivint Security.

Its a shame that weve become a country of people hiding behind contracts and technicalities. We seem to have forgotten the human aspect and what is honorable and decent. Only hours ago I hung up the phone, crying, because yet again this company refused to cancel my contract for another year.

We tried for years to cancel because our alarm never worked and they would never call us back OR told us they didnt have a service person in our area. (We lived in LAcome on!) Then last summer, with still a year left, we had to lease our house due to these lovely economic times, and move in with my parents.

Our economic situation, if you can believe it, has gotten significantly worse since then. We struggle to put food on the table. A few months ago, I called to find out what I needed to do to cancel. Per our conversation, I made myself a note to call back in May. Apparently, I didnt take very good notes, because when I called today, I was told Id missed my window of opportunity and there was nothing they could do.

As if my automatic renewal is an act of God that cant be stopped. I didnt try to dispute it. I simply asked for them to help me. I painted a very clear picture of our situation, and they refused. I even asked if they could extend the contract just to July, then cancel, thinking that was a win-win situation.

Every other company weve used (utilities, cable, internet, credit cards, etc.) is doing everything they can to help us. Every company with annual contracts allowed us to cancel immediately & waived any feesexcept CastleRock. Yes, CastleRock may technically be able to get away with what theyre doing. But it isnt honorable, nor is it ethical.

For the person(s) reading this from CastleRock, the people on this website are just that, PEOPLE. With real lives, real families, and real feelings. I go to the store every few days with whatever little bit of money Ive raised from selling something on Craigs List trying to feed three kids. Is it really worth cheating me out of $44/month in the name of your contract?

BTW, my alarm still doesnt work.

This report was posted on Ripoff Report on 02/23/2011 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/internet-utah-/castlerock-security-inc-apx-alarm-services-sai-securityapx-alarm-security-solutions-is-699102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Castlerock Security

AUTHOR: Turk - (USA)

Trust your home to CastleRock Security. Relax with the knowledge that a leader in the security industry is looking out for you, your family, and your home 24-hours a day, 365 days a year. We provide peace of mind to thousands of families throughout North America through reliable, flexible, and affordable security monitoring solutions designed around their lifestyles.Here’s how we do it.

Our CastleRock family is as dedicated to providing personal, attentive service as you are to protecting your family. From the first time you speak with our representatives on the phone, you’ll hear the difference. We take the time to hear your concerns and to provide solutions that are right for you.Our customers enjoy custom security solutions that take advantage of ourSecurity Solution Partners, some of the most trusted names in alarm equipment and service providers. This means top quality, affordable products and services for you, using some of the most technologically advanced security solutions on the market today.Don’t be shy — we’re ready to help!

We’ve taken the time to provide answers to the most frequently asked questions with the click of your mouse. You can use this site to easily search ourFrequently Asked Questions page, request a quote for new or existing service or send us a service request. Plus, with real-time account access, you can check your account status or change your call list while lounging in your pajamas. It’s all about making it easy for you.We understand that sometimes you just need to talk to someone. Our dedicated team of knowledgeable Customer Relations representatives is waiting for your call. Whether you have a question, special request, or need additional security solutions, our representatives are ready with the answers you need and the attentive, personal service you can always expect from CastleRock.Peace of mind protection and personal service, at an affordable price. It’s a promise CastleRock Security has made to thousands of families—a promise we keep every day...from our family to yours.
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#2 Author of original report

Vivint Security is CastleRock Security


Vivint Security is CastleRock Security and before that they were APX Alarm Services and before that SAI Security.

My wife worked at the offices in Utah.

She claimed that the entire 1st page when you searched either CastleRock Security or APX Alarm Services, would pull up a solid page of Rip Off Reports.

They paid for all these SEO companies to move the reports down, but after spending $50K they learned the only way to hide from all the past transgressions, was to change the company name.

Congratulations to Rip Off Reports for making the crooks change their names. Now, we need to list all the past complaints to the new alter ego.

Vivint is CastleRock Security.
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