Report: #782497

Complaint Review: Vivint

  • Submitted: Wed, September 28, 2011
  • Updated: Wed, January 20, 2016
  • Reported By: karen — roanoke Virginia United States of America
  • Vivint
    APEX ALARM - Corporate Offices
    Internet
    United States of America

APEX Alarms/Vivint  False promises and broken agreements Internet

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I was contacted by phone the first week of December 2010 by a representative saying I had been chosen to receive a free alarm system and one free months of service. I was required to pay for the second month up front but was told I could cancel at any time. They set an installation date of December 22, 2010. The day they came the grandchildren I have custody of were having Christmas at my home with their other grandparents so they did not spend much time and again stated I was obligated to pay for the second month  but the first month was free and the equipment was free as a marketing promotion all I had to do was allow them to place their sign in my front yard. The first of February I received a bill for January 22, 2011 to February 22, 2011.I called explaining I paid for this upfront and that December to january was suppose to be free i was told it would be corrected at the same time they were sending someone out to install a thermostat that could be controlled from anywhere. This scenario continued for several months until I finally told them that I was not paying anymore until they corrected the account and stopped reporting me as delinquint. Now I have collection agencies calling and bad credit reports from a company that broke the contract by one trying to charge me for equipment that was supposedly free and two trying to charge me for a month that was on my paperwork as free. I requested they come get their equipment and correct the credit reports with no satisfaction. Recently I have received at least ten calls a week from collection agencies I am filing a report with the credit bureau and the attorneygeneral for these frauds!

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This report was posted on Ripoff Report on 09/28/2011 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/internet/apex-alarmsvivint-false-promises-and-broken-agreements-internet-782497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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