Complaint Review: Vivint - Internet
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- Author Confirmed
- Vivint 4931 North 300 West, Provo,UT. 84604 Internet United States of America
- Phone: 800-216-5232
- Web: Vivint.com
- Category: Questionable Activities
Vivint Home Security Vivint was previously Apex Home Security, my contract expired now Vivint says I owed 42 Months more. Tried to negotiate Vivint playing mind games. Notified BBB no help. Internet
*Consumer Suggestion: Lawyer
*Consumer Comment: What does your original, expired contract, have to say about cancellation?
Show customers why they should trust your business over your competitors...
I had entered into contract with Apex Home Security, Vivint to over Apex and my contract. My original contract expired. Vivint now says I owe 42 more months I have been communicating with their legal counsel through BBB Utah. I filed complaint with BBB and have been willing to compromise made and offer to Vivint but I am getting the run around. BBB wants to see if they can Arbitrate. I feel this would be a bias action as BBB is supported by businesses. I feel Vivint to be acting in Deceptive Trade Practice, Bad Faith ETC. ET
This report was posted on Ripoff Report on 09/28/2012 08:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/internet/vivint-home-security-vivint-was-previously-apex-home-security-my-contract-expired-now-v-947845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
Lawyer
AUTHOR: Alr - (U.S.A.)
SUBMITTED: Thursday, December 13, 2012
If you know to go to BBB and arbitration.Does that mean you consulted an attorney already.Because if you read your contract and your gut tells you it feels you are right .Why are you not defending your rights through an attorney.It presents as wasted effort and banging your head against the wall.And you are still not doing what is smart.???
#1 Consumer Comment
What does your original, expired contract, have to say about cancellation?
AUTHOR: Ken - (USA)
SUBMITTED: Friday, September 28, 2012
It's VERY unusual to extend a contract for an additional 42 months unless you moved and they re-installed everything.
My contract states that if not cancelled in a timely manner, it will automatically renew year to year after the original term.
You DID read your "original, expired contract"....right?
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