Report: #1354479

Complaint Review: Vivint

  • Submitted: Mon, February 06, 2017
  • Updated: Mon, February 06, 2017
  • Reported By: Tiffany — Washington Dist of Columbia USA
  • Vivint

    Nationwide
    USA

Vivint Contract scam and con artist soliciting Provo Utah and online Nationwide

Show customers why they should trust your business over your competitors...

 Please be aware of this company, it is truly a scam. We let Vivint into our home they made their sales pitch which sounded to good to be true and told us we had 30 days to cancel, he would pay our first bill and throw in an Amazon Alexa and 2 cameras for free. He wrote us a check to prove he wasn't lying about paying the 1st bill. He wanted to install same night but it was getting late and we have kids so we told them to come back tomorrow but he insisted on that night very pushy but we told them no tomorrow is fine. So we get all this cool equipment and the next day the installer comes and the thermostat is not compatible so he asked us if we had a HVACtech to fix the problem, we say no and calls a HVAC TECH from the yellow pages to come out and install their new thermostat since they could not do or figure it out. The HVAC guy tells us our thermometer is very good quality and we should not replace. They ask for pymt for coming out and Vivint tells them they are not paying because the rep on the phone told them they didn't have to pay which was a lie. So we get the equipment installed and have trouble viewing the door bell camera and other things. We called to let our rep know they come out and tweak some things but it's still not functioning properly so before our 30 days we call to cancel and they tell us we are in a 5 year contract and cannot cancel and if we do it would be a substantial amount of money. After arguing for 4 hours I finally get someone to agree and cancel without fees and to refund my money only to have someone call me the. Dry next day and say what the other manager said is null and void because he can't make those kinds of decisions So I argue for another 3 days and found a text where the original sales person slipped up and said something that benefited me and I had the contract removed and money refunded. I told them to put it in an email as a confirmation because at this point I didn't believe a word they said to me. I went through a lot and the customer service was terrible They lie and say whatever just to get you off the phone or to make you believe there's nothing they can do. Very deceitful and the lies are amazing. If you sign a paper at your home, BE WARE ITS ACTUALLY A CONTRACT. DO NOT SIGN ANYTHING, ITS A SETUP. I AM NOT SURE WHAT THEY WILL TELL YOU TO SIGN BUT MORE THAN LIKELY ITS A 5 year contract not cool at all

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This report was posted on Ripoff Report on 02/06/2017 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/nationwide/vivint-contract-scam-and-con-artist-soliciting-provo-utah-and-online-nationwide-1354479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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