Report: #913517

Complaint Review: Vivint

  • Submitted: Tue, July 17, 2012
  • Updated: Fri, January 15, 2016
  • Reported By: michele09 — frederick Maryland United States of America
  • Vivint
    4931 North 300 West
    Prove, Utah
    United States of America

vivint APX  Will not let you cancel a contract Prove, Utah


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We have been a faithful paying customer to Viviant for 39 months; this is the length of our contract. We have been paying 47.69 a month in addition to the 198.00 installation fee. Back in March we inquired how to cancel our contract, and were instructed to fax a letter in stating our intent. We did so. They mysteriously lost the letter and now they are saying we can not cancel; that we are obligated to another year because we did not cancel with in a 30 day timeframe upon the expiration of our contract, which is August 16, 2012. I called July 16, 2012 to ensure we would no longer be charged after August because of our financial hardships. I was advised they never received  our fax and passed us from person to person none of which have been professional and we were told that we missed the deadline by one day. We continue to get the speech of how important security is and how important it is to protect my kids. Ya know I already feel rotten enough that I can't afford it, and yet the knife just continues to get twisted deeper and deeper with each representative.   

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