vivint APX Scam, beyond poor service, buyer beware! Provo, Utah 

This is the worst customer service I have ever received. Worse than Direct TV. I entered a three year contract. I had the sales person write on my contract that I could cancel at any time. I set it up so that they had to bill me via mail instead of taking money directly out of my account. That was the smartest thing I did.

My three year contract ended May 3, 2011. On March 8, 2011 I called to cancel services. Because I could not remember my pass code I was unable to complete business at that time. I was on the phone for approximately 20 minutes - most of that time holding. Mid-April I sent them an e-mail through their website reiterating that I wanted to cancel services. Their e-mail stated that they would respond but I never heard from them. Because I went through their website I did not have a copy of the email I sent.

I called yesterday to follow up because I didn't hear from them. I found out that even though I attempted to cancel long before the 30 day notice, they automatically renewed my contract for another year. I could understand if it was a month-to-month basis but for a year? Come on... I talked to 5 people. These non- customer friendly reps must be trained to say "No". I heard no in more different forms than I have ever experienced. Ibwas even told when I requested to speak to a manager that I would be wasting his time because the answer would be no.

I spent an hour on the phone. Their tactics are the following: a) place you on hold hoping you hang up in frustration, b) place the blame on you for not following procedure that was in fine print in a contract you signed 3+ years ago, and c) wear you down emotionally.

For a year of service I would have to pay a little over 400.00. I told them to cancel my service, bill me in full and expect a law suit to follow since I had documentation showing that in good faith I had tried to cancel long before the 30 day notice was up. I asked the manager if financially it was worth the 400.00? I did get out of the renewal but if I hadn't called prior I think I would have been stuck with this bill. I also promised them I'd spread the word regarding their abominable treatment of their customers.

This is an unethical company. I am glad to be rid of them.