APX Alarm Vivint seem proffesional at the time but are not.  Deceptive, manipulative, poor customer service. Provo, Utah

 

By May of 2012, you need to actually read your contract.  Mine has a time window for cancellation..."No less than 30 days before end of intial service or also no less than 30 days before each renewal period", or the contract automatically renews for a year.



Unless you like surprises more than most of us...read carefully. :)

frankly you know nothing about me sir, I own my own home outright.  It is paid off.  I have no mortgage payments.  What I have is a lot of bad luck, and people that take advantage of my kindness.  My student loan came later, but before financial problems arose.  I had a whole extra family staying with me that were supposed to pay rent, and contribute to food, and never did.  They stayed for a year.  I had my father in my home, and it turned out to be the same situation.  then I had 4 appliances break in a row (one was a dryer fire) for which the insurance only paid part of the loss (depreciation)  I am normally very responsible, and plan for emergencies, but that doesn't matter when so many things go wrong at one time.  There were also numerous hospital visits during this time.  I truly do feel this company takes advantage, and this is why I wrote the report.

I just would like to offer some constructive criticism.  As far as the money problem goes, you should have a more strict budget in place.  You knew that you had a school loan so you should have planned for that in the future.  The car problems were something I am pretty sure I can assume was unforeseen.  However, you should have at least 6 months worth of bills in your savings account for the emergencies.  You entered into a legally binding contract with a home security company and they have every right to charge you what you owe them.  In other words, look before you leap especially is you are going to criticize a company for your lack of judgement.   

I was also told that I could have someone I know take over the remainder of my contract in order to get out. I would not do such a thing knowing that this device does not do what it should do. I feel that would be morally wrong. So in order to have the moral high ground I am continuing to pay, and am waiting for any sign of class actions. There are a lot of people out there angry at this company. I know some other people on my block got this thing the same week I did, I think I will talk to them and see how they feel about this company.

they did hand me the lines about possibly not being in the area the next day etc, when going door to door in order to influence my decision to get the system right away, and of course they were still there.