• Report: #990057
Complaint Review:


  • Submitted: Wed, January 02, 2013
  • Updated: Tue, January 12, 2016

  • Reported By: Crystal — Xenia Ohio United States of America
4931 North 300 West Provo, Utah United States of America

Vivint APX Alarms Trying to cancel my contract ~ spent almost an hour on the line NO LUCK! Provo, Utah

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This has been on of this most frustrating things I have ever had to deal with.  We took out a contact for services with APX who was bought out by Vivint in 2008 with a 3 year contact & a one time free move of the system (which actually turned out to be installing a new system). I have been trying to get head way with this company for months now on how to cancel my service ~ each time I am told that I signed something or my contact just automatically renewed.  So now I'm "in a signed contract until April 2015" ~ I asked "Jeremy" to send me a copy of the signed contract so I can review it.  Each time I have talked to someone other than the customer services ladies I get someone who is rude & condescending to me.  I am so sick of this of company I could scream so right now I am paying out $43/month for a system that is not in my house and it not suppose to be active.  What a joke!

This report was posted on Ripoff Report on 01/02/2013 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-apx-alarms-trying-to-cancel-my-contract-spent-almost-an-hour-on-the-line-no-luck-990057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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