Report: #990057

Complaint Review: Vivint

  • Submitted: Wed, January 02, 2013
  • Updated: Tue, January 12, 2016
  • Reported By: Crystal — Xenia Ohio United States of America
  • Vivint
    4931 North 300 West
    Provo, Utah
    United States of America

Vivint APX Alarms Trying to cancel my contract ~ spent almost an hour on the line NO LUCK! Provo, Utah

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This has been on of this most frustrating things I have ever had to deal with.  We took out a contact for services with APX who was bought out by Vivint in 2008 with a 3 year contact & a one time free move of the system (which actually turned out to be installing a new system). I have been trying to get head way with this company for months now on how to cancel my service ~ each time I am told that I signed something or my contact just automatically renewed.  So now I'm "in a signed contract until April 2015" ~ I asked "Jeremy" to send me a copy of the signed contract so I can review it.  Each time I have talked to someone other than the customer services ladies I get someone who is rude & condescending to me.  I am so sick of this of company I could scream so right now I am paying out $43/month for a system that is not in my house and it not suppose to be active.  What a joke!

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This report was posted on Ripoff Report on 01/02/2013 01:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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