• Report: #933911
Complaint Review:


  • Submitted: Tue, August 28, 2012
  • Updated: Thu, January 14, 2016

  • Reported By: Ken — Del City Oklahoma United States of America
4931 North 300 West Provo, Utah United States of America

Vivint. Inc. APX Alarms Vivint turned my account over to a collection agency after I LEGALLY cancelled my contract Provo, Utah

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On August 14, 2012, two men showed up at my home selling a home security system.  Even though I usually do not give door-to-door salesmen the time if day I let them in and eventually signed a contract with Vivint, Inc.  The salesman stated that I would receive 30 days free and he would reimburse me the $99.99 for the installation.

I gave Vivint permission to debit my account for $148.98 for one month of service and the installation.  Scott Brown, the salesman stated right before I signed the contract he was going to give me "a $100 bill to reimburse" me for the installation.  Once I signed the contract Scott stated he did not have the $100 bill and would bring it by "tomorrow".  Tomorrow never came. 

Anyway, on August 15, 2012 my wife googled Vivint and found THOUSANDS of compaints.  I immedately called Vivint and let them know I was cancelling the contract.  I then faxed a copy of the cancellation notice to Vivint (15 hours after signing it) along with a letter explaining why I was cancelling.  I was told that the reason I was cancelling needed to be included with the cancellation notice.

On August 16, 2012 I mailed, certified, return receipt requested, the cancellation notice, the letter explaining why I canceled and a copy of the fax confirmation to Vivint.  Which they signed for and I received the green card back signed.  On the same date I went to my bank and asked to recover the one payment they had already debited.  I also placed a "stop payment" on all FUTURE debits.

On August 23, 2012 my bank recovered the money debited from my account.  So, you would think I would be OK.  Not with Vivint.  Today, August 27, 2012 I received a call from a collection agency informing me my account has been turned over to them for collections.  I informed them they had no legal right to call me and I hung up.  If I can find an attorney to take this case, I am going to sue them. 

Stay away from Vivint.

This report was posted on Ripoff Report on 08/28/2012 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-inc-apx-alarms-vivint-turned-my-account-over-to-a-collection-agency-after-i-legal-933911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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