Vivint  misrepresentation, false advertisment, bad customer service, bad service Provo, Utah

really paying for NOTHING???

But a migraine HEADACHE.

Don't rule out the "salesman" as your culprit.

We've had the (APX) Vivint service for over a year now with no problems. You can follow all the actions of the unit on their website.   It shows any activity, including when it's armed or disarmed.  You can even operate it on the internet from your computer or smart phone.

Log onto their site, follow the instructions to set up a count and check the activity on your equipment.

We used to have ADT, good service but nowhere near the easy to use alarm equipment.  We're very happy with this service.   Just be careful, if and when you want to cancel that there's a specific time window.  It's in your contract in fairly large, bold type.  I would suggest, that you call Vivint monthly and run tests with them monthly.  It only takes a couple of minutes and confirms the system is working properly.

As one of my standart disclaimers, I do NOT have any business association with this company other than as a customer.

BTW, our "salesman" was also a great B.S.er, but we still liked the plan and signed up...no regrets.

They have been very responsive to any of our concerns, including sending out the solar powered lights for their yard signs.  We have two, we've on a corner lot.  The "salesman" said the signs were lighted and they were not.  Looks good now, you can see them clearly at night.

Hope you can make things work like you would want, it would probably be expensive to terminate the contract early....mine's for 42 months.