• Report: #962356
Complaint Review:


  • Submitted: Tue, October 30, 2012
  • Updated: Wed, January 13, 2016

  • Reported By: Lisa — Garfield Heights Ohio United States of America
4931 North 300 West Provo, Utah United States of America

Vivint  Not Customer Friendly Provo, Utah

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My complaint with this company began when the technician came to install the new security system.I had talked to the cutomer service rep about thesystem I wanted, but the technician came in looked around my home and stated that the system I chose would not meet my needs and suggested add-ons. I agreed to three smoke detectors because I feel a smoke detector is the first line of defense against a full blown fire. Once the installion was completed I was not prepared to pay the additinal money. So he stated that he could break the paymentI for the extra equipment in three installments. The first being due that day along with the first month's monitoring fee of $53.00. The tech called into customer service to get a code to complete the paperwork and discuss paying for the add-ons. The rep was okay and verified that we would pay in three installments and asked me questions about the techician and the instalation.

Two days later while going over my checking account online I discovered that this comoany had taken an additional $200.00 which was unauthorized. I called and the customer service rep stated I had agreed to pay the additional charges in full which I stated was not true and I wanted my money restored to ny account. Then he stated that after the $200.00 I still owed them $100.00.Needless to say I became very upset and said I don't owe you any money you owe me. I stated I would have the system uninstalled if they did not refund my money. The rep said I could expect a refund in 7 to 10 days which is unacceptable and I told them so.

Two days later was was reviewing my account and to my surprise the took out another $100.00. To state that I was mad was and understatement and I called again. I called and told the rep on the phone that I ckuld not believe they had an award for top customer service because of the things I had been through since having my.system installed. I said that if I did not have my money refunded by Monday, Nov.5, 2012.

I think the ripoff begins with the installation technician trying to sell you products other than those you agreed upon with the customer service rep whom you brought the system from. My bank account is not and atm for this company that is why I am writing.

This report was posted on Ripoff Report on 10/30/2012 07:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-not-customer-friendly-provo-utah-962356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Vivint

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?