ED Magedson – Founder
Vivint4931 N 300 W Provo, Utah United States of America
Vinvint Home Security / APX Home Security Provided incorrect information when initially called to cancel service due to relocation, upon following verbal instructions was told this was not the proper procedure for cancellation and automatical Hephzibah, Georgia
Be ware this company is a rip off. Signed 5 year contract. Called after year 3 to info them I was moving. Was told to avoid early termination keep for following 2 years which I did. Was told call back in June2012 (in April 2010) to have cancelled. Called today was informed could not accept phone request for cancellation additionally letter had to be received in first half of June...WTH?!?!? No information on internet regarding cancellation policy nor address for sending said cancellation. Only way to know is have original contract in hand (from five years ago mind you) or call and run risk of being provided vague misleading information as I was. So now in automatic renewal for 12 mos at an address I no longer live at and absolutely nothing I can do about. Single mother of 4 children with other uses of $600 for the next year. This is not right. :(
This report was posted on Ripoff Report on 06/22/2012 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/provo-utah-86404-5816/vinvint-home-security-apx-home-securitynbsp-provided-incorrect-information-when-initia-901511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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