Vivint APX Elderly Abuse and Ripoff Provo, Utah

Vivint Ripoff

My elderly Mother moved out of her home, where she had the Vivint security system installed. She moved out of her house in April, 2010 to live with us. She could no longer take care of herself. Vivint automatically took $39.99 from her checking account for security services. This past weekend her house was broken into. We called Vivint to see why they didn't call us. They said since she disconnected her telephone line, she didn't have service. I asked why we were not contacted that she didn't have service and why Vivint was automatically taking 39.99 a month out of her account. They said they tried calling her home number, but there was no response? Really? Well, her phone was disconnnected. I asked why they didn't call one of the emergency numbers on the list and they said with their monthly service test they could only call the contract person. What? Vivint does a monthly service test and knew she didn't have a phone line, didn't contact an emergency contact, stole 39.99 a month from her account AND to top it off, Vivint says she is under contract until July, 2012 and can't get out of the contract. She signed up in 2007. She signed a 5 year contract? Are you kidding me? Chris and Tony on the Vivint phone service line told me that it was in the contract that she signed, that she had to contact them if she diconnected the phone service. Well, Number 1: She is elderly. Number 2: Vivint does a monthly service test, why didn't they contact her emergency numbers? Number 3. A FIVE year contract? Number 4. This IS elderly abuse. They charged for a service they knowingly were not providing.