ED Magedson – Founder
VivintPO Box 30106 Salt Lake City, Utah United States of America
Vivint Home Security AFTER BEING A LOYAL CUSTOMER FOR 4+ YEARS WHY DO I NOT HAVE THE OPTION TO CANCEL AT ANYTIME??? Salt Lake City, Utah
Frustrated with Vivint because they will not allow me to cancel their services. According to Vivint when I called in Sept 2012 to cancel they stated, "I had to cancel by August 2012." Since I did not cancel by August 2012 they are continuing to bill me for another 12 months. Every person I spoke to at their support center had no sympathy and was only worried about me paying for another 12 months. Even spoke to a manager, so she says, and still got no where with cancelling this service. Even explained my original agreement was not with them, but with Apex and after 4 years of loyalty and payments you want to be unreasonable. I am in between jobs and caring for an elderly parent and trying to cut back, but Vivint does not care about any of that, they only care about getting your money. I expressed to them, if I was behind on paying you the service would be cutoff, so what is the big deal about cancelling at any time. I am getting monthly statements showing my missed payments and eventually they will cut the service off and they will report to the credit bureaus probably. Vivint, Is it really worth getting all these consumer complaints!!!! I would never recommend their services to no one.
This report was posted on Ripoff Report on 11/06/2012 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vivint/salt-lake-city-utah-84130/vivint-home-security-after-being-a-loyal-customer-for-4-years-why-do-i-not-have-the-opt-965329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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