Report: #1092302

Complaint Review: Vixen Lace Wigs

  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013
  • Reported By: Lisa B — Rochester New York
  • Vixen Lace Wigs
    755 Stillrock Drive SW,
    Atlanta, Georgia


Show customers why they should trust your business over your competitors...

I placed an order in  early March of 2013 for a lace front wig that cost $165 for my sisters wedding that was in late April, the money was taken out of my account. I recieved an email that the product was out of stock. So I called and spoke to a rep. and I ordered an alternative(same wig just different color). Then I recieved an email a few days later stating that my order was confirmed and will be shipped. Two weeks later no product. So I called on 3 seperate occasions and each time I was sent to a voicemail.

I also sent message via my account on the website but no response. When I callled again I finally got a rep on the phone and again I was told that my product will be shipped.  I tried tracking the package and all I get from UPS is that a shipping label was created but product never sent. I sent an email requesting a full refund of my money but no respons and still no product. It's now October of 2013 and no respons and no product. I have contact the BBB twice and I am now seeking to sue in small claims court.  

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This report was posted on Ripoff Report on 10/16/2013 08:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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