• Report: #1092302
Complaint Review:

Vixen Lace Wigs

  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013

  • Reported By: Lisa B — Rochester New York
Vixen Lace Wigs
755 Stillrock Drive SW, Atlanta, Georgia USA


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I placed an order in  early March of 2013 for a lace front wig that cost $165 for my sisters wedding that was in late April, the money was taken out of my account. I recieved an email that the product was out of stock. So I called and spoke to a rep. and I ordered an alternative(same wig just different color). Then I recieved an email a few days later stating that my order was confirmed and will be shipped. Two weeks later no product. So I called on 3 seperate occasions and each time I was sent to a voicemail.

I also sent message via my account on the website but no response. When I callled again I finally got a rep on the phone and again I was told that my product will be shipped.  I tried tracking the package and all I get from UPS is that a shipping label was created but product never sent. I sent an email requesting a full refund of my money but no respons and still no product. It's now October of 2013 and no respons and no product. I have contact the BBB twice and I am now seeking to sue in small claims court.  

This report was posted on Ripoff Report on 10/16/2013 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vixen-lace-wigs/atlanta-georgia-303331/vixen-lace-wigs-lethavier-roberts-thieves-rip-off-scam-dishonsest-steals-money-from-c-1092302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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