Complaint Review: Vizio
39 Telsla, Irvine, California 92618
- Phone: 949-428-2525
- Category: Electronic Manufacturers
I called back today I was told there were no techs in my area again that more than likely the tech would have to come in from out of state and has no parts with him that they would have to go back and order the repair parts. I was told to expect that call in 10 days thats there policy so I have to wait 10 days for the tech to call me and then I was told that the parts could take up to 3 weeks to get to the repair man that will then have to come back from out of state to repair the tv.There are 5 Wal-Marts that sell Vizio in my area and there are no service center in the area?
After I told them that this was not acceptable and spoke with a manager they agreed to send me a refurbished unit in ten days I would get a call to set up delivery. I did not buy a used tv I paid 996.00 for a brand new unit and can get a refurbished unit on the net for 250.00 I also do not get the benefit of the 1 year warranty only the remainder of the original unit that broke in 7 months I feel like this is wrong!
Vizio is junk
newport, North Carolina
This report was posted on Ripoff Report on 01/31/2009 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vizio/telsa-california-92618/vizio-poor-service-on-warranty-issues-telsa-california-418621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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