Report: #163302

Complaint Review: VMC Satellite And Armor Systems Corp

  • Submitted: Fri, November 04, 2005
  • Updated: Fri, January 27, 2006
  • Reported By: Townsned Delaware
  • VMC Satellite And Armor Systems Corp
    10205 Colvin Run Rd Ste 100
    Great Falls, Virginia

VMC Satellite And Armor Systems Corp Not credited properly, violations of ftc's fcba, and being harassed via Armor Systems Great Falls Virginia

*Consumer Comment: Complaint filed

*Consumer Comment: RE: VMC Satellite And Armor Systems Corp

*Consumer Comment: Update

Show customers why they should trust your business over your competitors...

I signed up for Dish Network via VMC Satellite. I was billed 49.99 on my cc, but was not credited for it on my Dish Network bill (as promised by VMC). I contacted VMC, and was told to contact Dish Network. Dish Network was totally clueless.

Since my phone calls did not get me anywhere, I wrote in. I did not get any answers as to why my account was not credited for this charge. I disputed the charge with my cc co. to get some answers. Apparently VMC could not prove I had received the proper credit, so my cc refunded my money. (I ended up paying Dish Network directly.)

I was surprised to receive an invoice from VMC for $25. When I called to ask what this was for, I was told it was for the fee mc assessed for a disputed charge. I explained to VMC's rep that I tried dealing with them directly and was referred to Dish Network. When I contacted Dish Network they were equally unhelpful, and that is why I resorted to filing a dispute with my cc co.

I also found out from mc international that a co. can not pass on their fee to the consumer-especially when I had a valid dispute. I tried discussing this with VMC on several occassions, and everytime I was PROVING my point the rep would hang up on me. Which according to mc international--businesses signed up with them can not refuse to discuss disputes with customers.

Since VMC refused to discuss this over the phone, I sent them a letter via certified mail. According to the Federal Trade Commission's Fair Credit Billing Act VMC needed to respond in writing within 30 days. I made sure to inform Mike Lausten of this via phone, so that he would have the opportunity to respond. He refused to send me anything in writing. I even asked, "So you are refusing to respond to my letter via correspondence as required by the FTC's Fair Credit Billing Act?"
His reply was an emphatic, "Yes I am!"

According to the FCBA if a "creditor" does not respond in writing within 30 days of receiving a letter from the consumer, via certified mail, then the "creditor" can no longer attempt to collect the funds. I figured that was the end of it, especially when I did not owe VMC anything anyway.

Imagine my shock when almost 2 years later I receive a collection notice from Armor Systems Corporation stating I now owe $390 to VMC Satellite. (I think VMC waiting this long to send a bogus claim to collections thinking I would not have all my documentation.) I called Eric Brown that day. He called me the next day, and left a rude message--like I was a deadbeat avoiding him. I called him back and he informed me that this was probably because I cancelled my Dish Network Service, or paid late. I told him my Dish Service was still on, and it has always been paid on time.

I wrote him a letter disputing this collection item, and sent it certified mail. I detailed all of my dealing with VMC. Eric Brown said he recived my letter, and was forwarding it to VMC.

Today I received a call from Eric Brown. Now he claims I owe $100. I explained to him yet again why I do not owe any money. I also went into (again) how VMC has violated the FTC's Fair Credit Billing Act, and this bars them from any further collection attempts. I also told him that I feel that the tactics employed by VMC Satellite amount to extortion, and harassment.

His response is that he has to take his client's side. My response is he is now violating the FTC's FCBA by continuing to attempt collection on VMC's behalf. As I start to read off the deatils of this act (and am proving that I am in the right) he cowardly hangs up on me.

I now have a call into his supervisor, because I am trying to protect my spotless credit rating.

I urge anyone having dealings with VMC to report them to the FTC for unfair business practices, the better business bureau, the attorney general's office etc. Also, go to and read the fair credit billing act.

If VMC truly thought I owed them any money, they should have talked to me when I first contacted them. They also could have responded to my credit card company. They also had the chance to respond to my letter. Instead they ignored me, and have resorted to extortion by threatening my spotless credit.

Townsned, Delaware

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This report was posted on Ripoff Report on 11/04/2005 04:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

Complaint filed

AUTHOR: Jodi - (U.S.A.)

Yes, I have filed complaints against VMC with the BBB, and consumer protection of VA. I am also encouraging anyone ripped off by VMC to file the appropriate complaints, in the hopes of helping to shut down this business.

If enough wronged consumers see this through we can do it. This company and its employees are not only your basic thieves, but they are arrogant to boot. They figure one customer is not going to put a stop to their dishonesty, and figure they can continue with impunity.

Unfortunately they are right, but if many consumers that have been ripped off by them follow through--We can shut them down.
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#2 Consumer Comment

RE: VMC Satellite And Armor Systems Corp

AUTHOR: S - (U.S.A.)

Jodi, I hope you are planning to file complaint against this company. I was a victim of their fraud last year and I filed complaint to Consumer Agency in Fairfax and AG office in california. I'm encouraging everyone doing the same until VMC satellite go out of business!!!
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#3 Consumer Comment


AUTHOR: Jodi - (U.S.A.)

After all the back and forth, VMC is now demanding I pay $50, or the $390 will be reported on my credit report. This is extortion, plain and simple. The $390 charge would only apply if I had cancelled my Dish service, which I have not (my son is watching it as I type this)!

The consumer protection of Virginia has tried to help, and has referred VMC to the Attorney General Office. I urge anyone having difficulties with VMC to lodge a complaint. That is the only way to eventually put a stop to their unconscionable behavior.
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