• Report: #219738
Complaint Review:

Volkswagen Credit

  • Submitted: Wed, November 08, 2006
  • Updated: Sun, January 03, 2010

  • Reported By:Lakewood California
Volkswagen Credit
3800 Hamlin Road Auburn Hills, Michigan U.S.A.

Volkswagen Van Nuys - Volkswagen Credit Leasing Lies "excess" wear and tear FRAUD ripoff Auburn Hills Michigan

*Consumer Comment: VW Credit

*Consumer Comment: Leasing is much the same as ownership.

*Consumer Comment: Normal wear and tear

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Why you should never lease a car:

They will get you on what they consider "excess" wear and tear and overage in mileage. You are better off buying. I was an intern at the time of leasing the car--that is what I could afford--I would have been better off buying a older or cheaper car rather than leasing a new one which I am still paying for eventhough I don't drive the car any longer.

I paid this company over what the car is worth in the four years I was leasing from them. The ungrateful company now wants me to pay for dents, cracks and scratches that are almost invisible and some that are visible--however, all are "normal" for a car that has been driven for four years-. When I called the dealership(Van Nuys Volkswagen). They told me as long as I lease another car from them. I would not be responsible for these charges. It is their way of sticking it to you again and again.

They make me sick. They are charging me over two-thousand dollars in overages after I have paid them on-time for four years. They have already made enough of of me. The customer service people and managers are not even listening to what I have to say. They tell me that is the contract and that is that. What a great way to assure that you will have return customers! Don't ever every do business with Volkswagen Credit!

Lakewood, California

This report was posted on Ripoff Report on 11/08/2006 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/volkswagen-credit/auburn-hills-michigan-48326/volkswagen-van-nuys-volkswagen-credit-leasing-lies-excess-wear-and-tear-fraud-ripoff-a-219738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

VW Credit

AUTHOR: Jason - (United States of America)

I have a similar situation to yours - I am preparing to sue them and would be very interested in your outcome (did you pay, etc).

I have attempted to resolve it through Customer Service to no avail.  They tell me to see their website - which unfortunately for them was not part of the lease.  The end result is that anyone can ask you for anything they wish - but have a legal basis to actually enforce the request is a different thing.

I've leased from BMW, ACURA and Mercedes and have never had the issues I have had at the end of this lease - I agree, NEVER lease an AUDI or VW thru VW Credit.

The question at the heart of this all is the wording in the leases - They take a very liberal view on what they can charge for (they charged me for scrapes UNDER my car)  my belief is the wording in the lease is not strong enough to support their views and as such the law is fairly specific that if there is any ambiguity in a contract that the "burden of proof" falls on the drafter of the contract (VW CREDIT).

I will keep you posted as it proceeds through the court system (I expect it to take 2-3 years).  However If anyone is also interested in filing a suit Id be happy to allow you to copy my complaint, etc.



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#2 Consumer Comment

Leasing is much the same as ownership.

AUTHOR: Vw Geek - (U.S.A.)

After reading all of the negativity related to leasing, I have to wonder why someone entered into a contract in the first place. The contracts are very specific on the terms and agreements and the contracts are in "lay mans terms", very easy to understand. I think most consumers don't realize that leasing a car is the same as owning in most ways. When you own car, the more miles you drive, the less the car is worth. The more dings, dents, tire wear etc., the less the car is worth. If you were trading the car in or selling the car to a private party, they would look at all of these items.

Also, keep in mind a dealer has no control over the bank, the inspection or the excess charges. The only way for the dealer to "help" is to sell you another car and "bury" the charges into the new car and pay them from the proceeds of the new deal. One way or another the bank is going to get their money.

Educated consumers prefer to lease a car. I lease all of mine. The reason is a car is a depreciating asset, the longer you own it , the more it depreciates. You cannot tell how much or how quickly, it's a gamble. I'd rather not gamble and know upfront my options. You can keep the car at the end and trade it in or refinance it to avoid your charges. Also, you have the right to dispute these charges and can even do the repairs to the car before you turn it in. If you think the charges are too much have someone do the repairs to the "almost invisible" problems.

Also, all banks operate the same way. VW Credit is no different than Toyota, Volvo, or Saturn. All leasing contracts are VERY similar with like wording. So, read the contract next time and ask questions. Don't sign, go home, read it, have someone else read it. Then go back and sign. Be prepared.
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#3 Consumer Comment

Normal wear and tear

AUTHOR: Aafes - (U.S.A.)

Normal "wear and tear" in auto leases is VERY subjective. What a consumer may consider normal is often far from what a dealer would consider. The dealer will do their best to devalue the car to pad your final obligation. They do this for several reasons. One, in a lease situation the dealer often is paying finance obligations on the car while you are leasing, at the end of a lease unless you exercise your option to buy the car the dealer often has remaining payments due on the note. They want to pass as much of the cost on to you as possible.

At the beginning of a lease you are enticed with low to no down payments, "free" service options, low monthly payment (in reality often the same as a purchase payment) and the appeal to simply lease another new car at the end of the term (appealing to your vanity to have a new car often). What is often written into the lease are things such as very restrictive mileage limitations, "wear and tear" charges, preparation charges for detailing the car and making it "sellable" etc. etc. etc.

The "dents" certainly fall under excess wear and tear if they are signifigant enough to be easily seen. Scratches however, will usually be polished out during detailing unless they are very deep. The dealer knows this and this is why the charges would "disappear" if you lease a new vehicle.

The average cost of leasing with the normal payment vs buying a reliable used vehicle with average repair requirements is about $10,000 more over 5 years.
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