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Report: #993009

Complaint Review: Volvado FS - Burbank California

  • Submitted:
  • Updated:
  • Reported By: Lucy — Irving Texas United States of America
  • Author Not Confirmed What's this?
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  • Volvado FS 101 Victory Blvd. Suite 1, #145 Burbank, California United States of America

Volvado FS CHARGED ME FOR A WATCH THAT I DIDN'T ORDER. Burbank, California

*UPDATE Employee: Volvado.com Management Response

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After I sent the Volvado FS company an email asking for a refund, I received a response from them stating the following:
As per company policy, we cannot accept any returns. At this time we'd like to extend you a courtesy refund of $25.00 and still let you keep the watch. Upon receipt of acceptance we will process the refund. Joyce Bower Volvado Billing  Department.    After further investigation I found out the the watches aren't worth more than $30.00 and they refused to send me a refund in the amount of $150.98. I contacted my bank to dispute the charges.   They advertise their watches as being available just for the shipping price of $5.99. No where on the main page does it tell you that you will be billed the "retail value" of the watch of $95 and then enrolled in a "watch club" where you will be charged an additional $49.99 each month for a new watch. They do explain this in their terms and conditions, but there is nothing on the order form or front page that even hints that you're about to sign up for recurring fees. This kind of deception is illegal and they are required by law to include that information up front and not hidden inside terms and conditions on a separate page.

I am so disappointed and feel that as a Senior Citizen that I have been ripped off.

This report was posted on Ripoff Report on 01/07/2013 07:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/volvado-fs/burbank-california-91504/volvado-fs-charged-me-for-a-watch-that-i-didnt-order-burbank-california-993009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Volvado.com Management Response

AUTHOR: Volvado Management - ()

POSTED: Monday, October 14, 2013
Your consumer complaint regarding an order placed with "Volvado.com" that offers watches on a 14 day trial period has been brought to our attention.  We apologize that you did not have a pleasant experience with Volvado.com 

We encourage our customers to read the terms and conditions prior to placing an order as it is clearly stated in multiple places on the order page.  Please feel free to visit Volvado.com.

However, we also do not like to report unhappy customers.  Please let us know if your issue was resolved. Email us at billing@volvado.com.  We will gladly issue a full refund if our product did not meet your expectations. 

 

- Volvado Management

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