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Report: #1196645

Complaint Review: Vonage Business - Atlanta Georgia

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  • Reported By: tired of being ripoffed — Fort Lauderdale Florida
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  • Vonage Business 1375 PEACHTREE ST NE Atlanta, Georgia USA

Vonage Business VOCALOCITY INC Vonage Business not compatible with Comcast Atlanta Georgia

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I had ordered Vonage Business for my new business. I hooked up the phone once i had Internet. The phone was garbled and I need to hook a portable phone to the system. With Vonage Business you can just go buy a phone to use. You can only use one of the phones Vonage Business sells you. WIth issues with phone quality and needing a portble I ordered a portable panasonic form VOnage Business. I got the phone could not get the phone to work at all. I call VOnage Busienss technical support was put on hold for over an hour. Finally tech support. After having me reboot modem,reboot phone the tech then ask who my ISP was I told him Comcast. Then he ask wht type of modem. I told him. He said that this phone is not compatible with Comcast or this modem. I said fine I need a return aurhorization for the phone to return the phone that is not compatible with the largest cable provider. The tech support person told me sorry all sales are final. I said to you sold me a phone that is not compatible with Comcast. You had all this information before you sold me the phone. He then told me that was my responsibility. How could I know that the phone was not compatible with comcast. He suggest I change ISP's or better yet take the phone home and use. I told him I dont need my business phone to ring at home. He then said anything else I can help you with. I told I just need to return the phone there system does not work with my ISP We cant except returns. Anything else I can do for you. I asked to speal to a supervisor he said there were no supervisors. At this point I had no otehr options. I ported teh number to Comcast. After the number was ported I called cancelled my Vonage Business. I kept getting billed for service on my credit card. I called Customer service. They claimed I never canceled. I have a ported number they do have the number and still bill me. I have disputed the charge with the Credit card comapny. This is the absloute worst service I have ever delt with. Be warned if you have COmcast dont even think about using Vonage Business.

This report was posted on Ripoff Report on 12/19/2014 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage-business/atlanta-georgia/vonage-business-vocalocity-inc-vonage-business-not-compatible-with-comcast-atlanta-georgi-1196645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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