Complaint Review: Vonage Phone Company - Internet
- Vonage Phone Company www.vonage.com Internet U.S.A.
- Phone: 1-866-243-4357
- Web:
- Category: Telephone Companies
Vonage Phone Company I cancelled account May 1, 2007 Have not recieved prorated refund. Called 5 Times Ripoff Internet
*Consumer Comment: Vonage subscriber for over a year.
Vonage Internet phone service does not refund any monies due when I cancelled service. I called 5 times and received 5 different excuses. Vonage has terrible customer service. And, they are very rude.
www.vonage.com
Tim
littlerock, Washington
U.S.A.
This report was posted on Ripoff Report on 06/17/2007 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage-phone-company/internet/vonage-phone-company-i-cancelled-account-may-1-2007-have-not-recieved-prorated-refund-ca-255074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Vonage subscriber for over a year.
AUTHOR: Michelle - (U.S.A.)
SUBMITTED: Tuesday, June 19, 2007
I have been a Vonage subscriber for nearly 2 years and have never experienced anything except top notch customer service. I have changed internet providers twice and moved once while being subscribed to Vonage and the customer service team was extremely helpful in assisting me with keeping my assigned number under the portability act, reinstalling my router, and re-activating my service after ISP changes.
Perhaps you had a "bad apple" on the phone, or perhaps you didn't follow the correct procedures when/if trying to cancel a trial offer. Nevertheless, I have referred nearly a dozen people to Vonage. Many of those individuals switched providers and are extremely happy with their service!!
I am not an employee, ex-employee or stockholder of Vonage. I am simply a patron of Vonage and am very happy with quality of the service and level of customer service that I have received.
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