Complaint Review: Vonage Phone Company
Vonage Phone Company Vonages gross negligence and shady dealings, with an excellent customer whom paid them in full for a service and product that was never provided. Internet, Internet
Vonage World Plan Overseas Phone Service
$325.00 with my credit card. My Vonage account number was *******811 and my temporary Vonage phone number was (((redacted))).
PHONE CALL #1: Once I arrived in
PHONE CALL #2: On 09 February 2010, I called Vonage Customer Service, (Dwight), and informed him that I was terminating my complete service plan and returning the Vonage V-Portal digital phone adapter with 1 port router for a
PHONE CALL #3: On 15 February 2010, I called Vonage Customer Service, (Jim), and informed him that I still had not received a Return Voucher Number (six days later). He informed me that it would be e-mailed to me that very day because it had already been generated.
Vonage e-mailed me a return shipping label from
PHONE CALL #4: On 03 March 2010, I called Vonage Customer Service, (Faye), and informed her of the entire sequence of events that had taken place from
The date here in
Gentlemen, I will contact Vonage no further in this matter. My next course of action will be to post a FLAG & NOTICE of Vonages gross negligence and shady dealings, with an excellent customer whom paid them in full for a service and product that was never provided. Vonage refused to grant a refund as stated in your advertisement and receipt paperwork. The three public sources that I will file and post this letter with are; The Better Business Bureau, RIPOFFREPORT.com., and
I wish I could say, thank you for your time and assistance, but I cant.
Respectfully and still serving our great nation,
Ret, Special Forces
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This report was posted on Ripoff Report on 03/28/2010 11:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage-phone-company/internet/vonage-phone-company-vonages-gross-negligence-and-shady-dealings-with-an-excellent-custo-586644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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