ED Magedson – Founder
Vonage Phone CompanyInternet United States of America
Vonage World Plan Overseas Phone Service
$325.00 with my credit card. My Vonage account number was *******811 and my temporary Vonage phone number was (((redacted))).
PHONE CALL #1: Once I arrived in
PHONE CALL #2: On 09 February 2010, I called Vonage Customer Service, (Dwight), and informed him that I was terminating my complete service plan and returning the Vonage V-Portal digital phone adapter with 1 port router for a
PHONE CALL #3: On 15 February 2010, I called Vonage Customer Service, (Jim), and informed him that I still had not received a Return Voucher Number (six days later). He informed me that it would be e-mailed to me that very day because it had already been generated.
Vonage e-mailed me a return shipping label from
PHONE CALL #4: On 03 March 2010, I called Vonage Customer Service, (Faye), and informed her of the entire sequence of events that had taken place from
The date here in
Gentlemen, I will contact Vonage no further in this matter. My next course of action will be to post a FLAG & NOTICE of Vonages gross negligence and shady dealings, with an excellent customer whom paid them in full for a service and product that was never provided. Vonage refused to grant a refund as stated in your advertisement and receipt paperwork. The three public sources that I will file and post this letter with are; The Better Business Bureau, RIPOFFREPORT.com., and
I wish I could say, thank you for your time and assistance, but I cant.
Respectfully and still serving our great nation,
Ret, Special Forces
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This report was posted on Ripoff Report on 03/28/2010 11:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage-phone-company/internet/vonage-phone-company-vonages-gross-negligence-and-shady-dealings-with-an-excellent-custo-586644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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