Report: #445493

Complaint Review: Vonage Phone Service

  • Submitted: Tue, April 21, 2009
  • Updated: Tue, April 21, 2009
  • Reported By: Torrington Connecticut
  • Vonage Phone Service
    23 Main St
    Holmdel, New Jersey

Vonage Phone Service Vonage company RIP OFF! Bad Customer service Lies Holmdel New Jersey

Show customers why they should trust your business over your competitors...

I am reporting a very bad problem with Vonage. This letter goes with a letter i read about the same exact thing in rip off the report # for the letter i read is 324528.

Ok here it is i received a call from vonage out of the blue one day offering 3 months free service and i could cancel anytime before those 3 months without getting charged. I never ended up using vonage so after one month and a week i decided to cancel they tell okay but you will be charged a cancelation fee plus charges for the device and some other BS charges. I flipped i told them i will not pay anything of the sort i want to cancel before my 3 month period i should not be getting charged they said i need to cancel within a month of service! ( I was never informed this.) and then i wouldn't be charged. i told them what i was told about the 3 months and they didn't care i was still getting charged.

I also informed them i did not sign any 2 year contract and also did not agree over the phone about a 2 year contract. They did not mention anything about 2 years and if they did you cant understand them because everyone who works there can barley speak a lick of English!

I tried contacting 5 different people in corporate and no one answers and no one calls back i left many different messages informing them if this does not get resolved i will be filing a class action suit on them. When i told customer service this they said fine they did not care this company is the worst company i have ever dealt with i really want to file a suit so if there is any lawyers who would like to contact me i would appreciate it.

I would like to also thank Vtransf for posting the report that he posted and i wolud love for him to be part of the class action if possible. Here is a fun fact i received from Vtransf:Interesting fact: Jeffrey A. Citron the CEO of Vonage, was indicted for Securities Fraud in 2003.

Torrington, Connecticut
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This report was posted on Ripoff Report on 04/21/2009 11:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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