• Report: #405244
Complaint Review:

Vonage Telephone

  • Submitted: Sat, December 27, 2008
  • Updated: Sat, December 27, 2008

  • Reported By:NY New York
Vonage Telephone
23 Main Street Holmdel, NJ 07733 Holmdel, New Jersey U.S.A.


*Consumer Comment: Vonage VOIP and phone adapters.

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I had just installed service with Vonage, a digital service for telephone which crashed three days after installation. It's was a huge issue for me as I was in the middle of sensitive and timely communication overseas on various projects so this was absolutely critical for me to sort out as a priority. Seemingly Vonage said they would not be able to send someone to fix their faulty equipment for me to have service before one week from the day it crashed as they REFUSE to send someone in over the holidays. So imagine being a single person in New York without a telephone for ONE WEEK!

Incidentally they had lied about their service; in the paperwork saying they would help right away. After more than 10 HOURS on the phone with representative after rep, I realized they were seriously only playing for time and DEFINITELY wasting my time. They had no intention of fixing their faulty system until THEY decided they would, that if they would at all - totally unacceptable! So of course I was (and still am) not only furious and anxious with this company I'm ended up doing a lot of running around using people's phone lines to sort myself out with alternative service. I decided to go back to Verizon (which was not that problematic in the first place). I was only trying to save money by using Vonage. Turns out VONAGE COST ME A LOT MORE IN TERRIBLE UNACCEPTABLE ARROGANCE IN SERVICE AND MONEY!! NEVER USE THIS HORRIFIC COMPANY - NO EXCEPTIONS!!!

NY, New York

This report was posted on Ripoff Report on 12/27/2008 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage-telephone/holmdel-new-jersey-07733/vonage-telephone-vonage-the-most-arrogant-and-cruel-of-telephone-rip-offs-holmdel-new-405244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Vonage VOIP and phone adapters.

AUTHOR: Wilson - (U.S.A.)

Remember, when you are using Vonage telephone service, your telephone call is going out over the internet and the call quality or dropped calls may be with Vonage's system or with your Vonage phone adapter.

You can buy the Vonage phone adapter from Voaage or buy the adapter from a store or any other vendor like amazon.com. If you bought the phone adapter from Vonage, then Vonage is responsible for the phone adapter, but if purchased the phone adapter or amazon.com, Bestbuy, or some other electronics retailer then Vonage is not responsible for the phone adapter at your home.

If you did buy the buy the phone adapter from Vonage, and they determined the problem is with your adapter, they they should have just send you another adapter via overnight delivery. I do not understand how a field tech visit to your home would fix the Vonage phone problem because Vonage is not responsible for your computer's internet connection, wireless telephone and base station, or wireless router which may interfere with your cordless phone (if you are using a cordless phone).

If your telephone calls (domestic and/or international) are sensitive and critical to your personal and business life, I do not recommend voice over internet unless you have a backup internet connection as most corporate businesses do have.

April 18th, 2008
How to troubleshoot your VoIP phone setup
I use a Vonage VoIP phone, and I noticed over the past few weeks that I was getting a lot more static during calls and, far worse, that my Internet connection was starting to drop when I answered the phone. I can take some phone interference, but when my Net connection flails, it's time to take action. Here are some tips on troubleshooting your VoIP phone setup, based on what I discovered.

First, remember that a 2.4GHz cordless phone too near your router will interfere with your Wi-Fi network. I moved my 2.4GHz cordless phone and Vonage phone adapter (a Linksys RTP300) farther away from my Wi-Fi router, and it stopped dropping my broadband connection during calls. Vonage also recommends that you put at least four feet of distance between the phone adapter and the cordless phone (if you're using one); if the two are too close, you might get static and choppy call quality. I separated the two devices, but that didn't solve my call the quality of my calls. Next I tried Vonage's Bandwidth Saver feature, which allows you to adjust the sound quality of by tweaking the bandwidth allotted to the VoIP service. I gave the sound quality more bandwidth, but couldn't ascertain a noticeable difference.

Vonage recommends that users install the phone adapter outside the network firewall by plugging the phone adapter directly into your cable or DSL modem, then jacking your router into one of the phone adapter's Ethernet ports. I didn't try this because I'm happy with my network setup as it is, but if you're having call problems it's worth a shot.

The company also advises that you try changing the wireless channel on your wireless router (most U.S. routers use channel 1, 6 or 11 by default). That will help if you're getting interference from other Wi-Fi networks. And if all else fails, a good reboot of the entire network never hurts. Power down everything, then reboot the cable/DSL modem, then move on to the router, phone adapter, and PC. Be sure to let each device fully restart before hitting the next.

Finally, the cabling could be at fault. For instance, a phone cable can become defective. If you're still having trouble, try a new one.

I tried many of these steps and improved my call quality to point where I could hear only an occasional click. That would be OK for my general use, but I was determined to end it. (It's sort of like that stuck pixel on your LCD: Very minor in the scheme of things, but you can't help but notice it.) So I spent $30 on a 5.8GHz phone, and now my call quality is crystal clear, without any sort of interference on my network.
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