• Report: #409368
Complaint Review:


  • Submitted: Wed, January 07, 2009
  • Updated: Wed, January 07, 2009

  • Reported By:North Port Florida
1000 Windham Pkwy Bolingbrook, Illinois U.S.A.

Vonage After order Vonage the service didn't work for us, the company wouldn't release our phone number until the 30 day refund period was over. Bolingbrook Illinois

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My wife ordered Vonage phone service that was advertised on television. It was not compatible with our computer or extension telephones, after calling Vonage and they were unable to correct the problem. So we wanted to return to our old company. This was after to weeks of trying to allow Vonage to remeny the problem. So we canceld but Vonage told our old now new phone company that they could not release the number until January 6, 2009 which puts us just over the 30 day trail period and they not only kept my $72.18 but also deducted from my bank $14.45 plus $117.69 this is a scam and should be considered a crime. They refused to refund any money, I hope that a class action law suit is in the works.

North Port, Florida

This report was posted on Ripoff Report on 01/07/2009 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/bolingbrook-illinois-60490/vonage-after-order-vonage-the-service-didnt-work-for-us-the-company-wouldnt-release-our-409368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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