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Report: #186271

Complaint Review: Vonage - Holmdel New Jersey

  • Submitted:
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  • Reported By: Cypress Texas
  • Author Confirmed What's this?
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  • Vonage 23 Main Street Holmdel, New Jersey U.S.A.

Vonage Horrible Service and Cancelation Ripoff Holmdel New Jersey

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I signed up for Vonage's Premium Unlimited Plan in December of 2005. I found the service extremely spotty and it only deteriorated with time. Since it was VOIP over my existing cable modem line, I made sure I went with a "No Annual Contract" plan to avoid cancelation fees.

First, let me start with the service. At the beginning, I was able to hear clearly, but had many dropped calls. I read the service FAQs and tried different things to make it better, but nothing worked.

As time passed, the service got even worse. Incoming callers that were routed to voice mail complained of the poor quality, and the quality of the calls dropped significantly. It was not worth the time and money so I decide to cancel.

To me, "No Annual Contract" means "at will" contracts with no cancelation fees. I was informed by the service representative that there would be a $40 cancelation fee because I canceled within the first year of the contract. Any way you look at that statement, that is an Annual Contract, and this is deceptive advertising.

My view is that the service itself leaves much to be desired, but more importantly their business practices are imoral. I would not recommend the service to anyone.

Thanks...

Carlos
Cypress, Texas
U.S.A.

This report was posted on Ripoff Report on 04/12/2006 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/holmdel-new-jersey-07733/vonage-horrible-service-and-cancelation-ripoff-holmdel-new-jersey-186271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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