I signed up for Vonage service last April online. I signed up for the $14.95 Plan. Because I am out the country a lot, I don't use service much. For instance for the whole year, I had barely 100 minutes usage. Yet Vonage which had access to bank account, withdrew more money out of the account; basically they were charging me for a higher payment. When I caught it, and went back online and change the plan to a still lower payment plan. The change was made online, confimed etc. YEt a couple of months later, Vonage continued to take the higher payment, not once but twice monthly sometimes. I called Vonage to cancel the account altogether. A representative apologized, but calmly explained to me that changes cannot be made online to account-----even until now-----you still have option to do just that online. It turns out one can upgrade online but not downgrade a plan! That representative explained to me that I could not cancel the service without incurring some fees for the used switch that given to me at signing.
My contract is expiring on April 28, 2009. Today April 3, 2009, I called to cancel the service effective the last billing date for this cycle. Maria, rep # 56303, as if a human robot, keep parroting that I have to call to cancel exactly on April 28, 2009. This was after I endured several recording, automatic answerers etc.. NO WONDER the company is loosing money. I going to call every one of my friends, co-workers, family and tell them about this questionable practice from VONAGE. BEWARE OF VONAGE!!!
brooklyn, New York