Report: #1211712

Complaint Review: Vonage

  • Submitted: Wed, February 25, 2015
  • Updated: Wed, February 25, 2015
  • Reported By: Enrico — Goose Creek South Carolina
  • Vonage

    Internet
    USA

Vonage Bait and Switch with Promotion Internet

Show customers why they should trust your business over your competitors...

I signed up with Vonage via their Live Chat. An agent took my order and, after my describing the promotion they have adveterised on their web site, processed y order. It was very easy to sign up. I'll try to attach the web page, but here is the copy:

Save $192 on your first year of Vonage.*

Save on unlimited1 calling in the U.S., Canada & Puerto Rico.

9.99/Year

Plus taxes & fees, with 1-year agreement. Works with your existing high-speed internet. View Offer Terms. 

A day after I received my equipment, a CSR called to follow up the next evening with how I was doing. Among other things, he said that I was signed up for "Vonage World", one of the international calling plans. This is not the plan above. [continued below]....

..... I told him there was an error and, instead of correcting the mistake, he offered to additional credits in exchange for my staying on Vonage World. I told him I was not okay with that, and that I should be put on the plan that I ordered.

I spoke with Account Management the next evening. Even though they acknowledge that the error was theirs in the processing of the order but, in a strange circular explanation, I am no longer "a new customer" and therefore no longer eligible for the promotion that I asked for. Despite repeated arguments that I am, in fact, a new customer and that I was calling about an error in the processing of my (new customer) order. All I got was a Yes, you are a new customer and yes, we did make the mistake, but because you are already on the Vonage World plan, you are not a new customer and, therefore, don't get to take advantage of the promotion you are interested in.

Bait and Switch. In my view, anyway.

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This report was posted on Ripoff Report on 02/25/2015 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/internet/vonage-bait-and-switch-with-promotion-internet-1211712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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