Vonage claims you can keep your present number - but can you? Internet

From my own personal experience with Vonage (of which thankfully thus far has been positive), it IS possible to keep your phone number as stated in their advertisements.

I am the third person from my workplace to sign up for Vonage service and the only one to successfully carry my phone number over. None of my co-workers can explain what went wrong, only of their similar frustrations in attempting to call Vonage customer service for help on resolving the issue.

I signed up for Vonage online when I saw an ad on my e-mail page. I followed the link, signed up for the service, chose to keep my number and checked my emails for futher details on the progress. A couple of days after getting confirmation from Vonage that I had phone service with them, I saw that I had been assigned a new phone number.

When I received the hardware, I set it up and tested it out. Indeed when I called my home phone number from my cell (I still had service with my old provider), I discovered it just rang without answer. When I called my cell from my home phone, I saw the newly assigned number on my caller ID. I was frustrated to find out my number transfer had possibly failed and checked the webpage. The webpage confirmed I had been assigned a new phone number but that it would only remain temporary while the transfer was still in progress. I also saw that I was NOT to cancel my current phone service as that would cancel my current phone number along with it.

I waited for a week or so and checked their webpage again. I also checked my emails regularly. I did receive info on giving my consent electronically for Vonage to take my phone number from my current provider for my new service. I can't recall if it was from my email or a link on the webpage under my account. Once I followed the instructions and emailed my electronic consent, I found a couple of days later that my phone number was successfully transferred. I am assuming many people probably missed that step or that people may have possibly cancelled their phone service with their old provider before Vonage took the phone number.

I called my phone company to cancel my service with them and they informed me that it was already cancelled when Vonage took over service for the number upon submission of my consent.

Hopefully that helps anyone wishing to switch service and keep an old phone number. I do everything online anyway so the paperless is actually a blessing for me, but I know it isn't for everyone. :)

From my own personal experience with Vonage (of which thankfully thus far has been positive), it IS possible to keep your phone number as stated in their advertisements.

I am the third person from my workplace to sign up for Vonage service and the only one to successfully carry my phone number over. None of my co-workers can explain what went wrong, only of their similar frustrations in attempting to call Vonage customer service for help on resolving the issue.

I signed up for Vonage online when I saw an ad on my e-mail page. I followed the link, signed up for the service, chose to keep my number and checked my emails for futher details on the progress. A couple of days after getting confirmation from Vonage that I had phone service with them, I saw that I had been assigned a new phone number.

When I received the hardware, I set it up and tested it out. Indeed when I called my home phone number from my cell (I still had service with my old provider), I discovered it just rang without answer. When I called my cell from my home phone, I saw the newly assigned number on my caller ID. I was frustrated to find out my number transfer had possibly failed and checked the webpage. The webpage confirmed I had been assigned a new phone number but that it would only remain temporary while the transfer was still in progress. I also saw that I was NOT to cancel my current phone service as that would cancel my current phone number along with it.

I waited for a week or so and checked their webpage again. I also checked my emails regularly. I did receive info on giving my consent electronically for Vonage to take my phone number from my current provider for my new service. I can't recall if it was from my email or a link on the webpage under my account. Once I followed the instructions and emailed my electronic consent, I found a couple of days later that my phone number was successfully transferred. I am assuming many people probably missed that step or that people may have possibly cancelled their phone service with their old provider before Vonage took the phone number.

I called my phone company to cancel my service with them and they informed me that it was already cancelled when Vonage took over service for the number upon submission of my consent.

Hopefully that helps anyone wishing to switch service and keep an old phone number. I do everything online anyway so the paperless is actually a blessing for me, but I know it isn't for everyone. :)