Report: #608907

Complaint Review: VONAGE

  • Submitted: Mon, May 31, 2010
  • Updated: Sat, July 03, 2010
  • Reported By: Overlord — los angeles California United States of America
    23 Main Street
    United States of America

VONAGE Once you sign-up they will bill you forever regardless of you cancelling service, Internet

*Consumer Comment: The contract you signed up for

Show customers why they should trust your business over your competitors...

Unless you're sure you be a Vonage customer for life, DON'T ever sign up with them because they will continue to bill you forever, regardless of cancellation. And remember, vonage is a pre-pay service, so THERE ARE NO REFUNDS, period. Onc they've charged your account, they'll never refund a dime even if you "cancel" the next day. Beware of any company like Vonage where you are required to speak with a special "cancellation" department located 8500 miles away in the Phillipines and difficult to get through to. No cancellation by internet, no email cancellation, and no cancellations through any other phone number other than the special cancellation department in the phillipines. It took ten days to get throught to the special phillipine cancellation department, and when we did I could hardly understand them. They're still billing us months after "cancellation" because they just don't process the cancellations. Once a customer, always a customer.
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#1 Consumer Comment

The contract you signed up for

AUTHOR: Barbara - (U.S.A.)

When you sign up for Vonage, you agree to a one-year contract.  If you cancel during that year, they will continue to bill you until the year is over. 

They are very helpful on the phone if you have problems.  The fact that their support is in another country, so is most of the support now for most big companies.  It's cheaper for them.  Verizon's tech support is in the Phillipines, I believe. 


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