Report: #1337955

Complaint Review: Vonage

  • Submitted: Sun, November 13, 2016
  • Updated: Sun, November 13, 2016
  • Reported By: Gatorwest — Desert Hot Springs California USA
  • Vonage

    Internet
    USA

Vonage Small Business users BEWARE of Vonage Internet

Show customers why they should trust your business over your competitors...

Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine.

As it turned out, it was only AT&T cell phones that where told our number was out of service when they called us.

Vonage service said it was AT&T's fault for not routing the calls, and there was nothing they could do until AT&T resolved the problem. The problem when on unresolved for about a week before Vonage "released" our phone number and we could switch off of Vonage. We believe it has occurred intermittently for over a year as customers had complained before. 

We were unaware at how vulnerable we were to Vonage service.  What a "flakey" service Vonage is getting away with. If you sign up with Vonage a Monster lurks in the background and damages your business

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This report was posted on Ripoff Report on 11/13/2016 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/internet/vonage-small-business-users-beware-of-vonage-internet-1337955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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