• Report: #528480
Complaint Review:


  • Submitted: Wed, November 25, 2009
  • Updated: Wed, November 25, 2009

  • Reported By: BobXlz — Connecticut United States of America
Internet United States of America

VONAGE Very poor service Calls dropped Choppy reception Cancelation charge Internet

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Since singing on to this service, I experienced all varieties of poor voice quality.  Calls were repeatedly dropped, voice reception was choppy, callers could not properly hear me as the voice quality went "in and out".  I filed numerous complaints with customer service, spoke with tech personnel, all to no avail.
Upon finally canceling the service as I was not able to properly use it, I was assessed a $129.00 fee as I canceled prior to 1 year.  Essentially this company requires you to pay even if you cannot use the service.
I could not use Vonage.  Vonage would not allow me to end the agreement with out significant financial penalty, even though they were unable to provide the very feature I agreed to purchase.


This report was posted on Ripoff Report on 11/25/2009 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/internet/vonage-very-poor-service-calls-dropped-choppy-reception-cancelation-charge-internet-528480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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