Report: #583875

Complaint Review: Vonage

  • Submitted: Mon, March 22, 2010
  • Updated: Mon, March 22, 2010
  • Reported By: Jackie — Deltona Florida U.S.A.
  • Vonage

    Internet
    United States of America

Vonage Vonage Service Does not Work Internet

Show customers why they should trust your business over your competitors...

I previously used AT&T Call Vantage which is a VoIP service. In theory it works the same way Vonage is supposed to work...they provide a VoIP telephone adapter and you plug it into your existing Internet service and your phone. AT&T Stopped offering Call Vantage so I was forced to switch. Call Vantage was inexpensive and worked 95% of the time without a hitch. I switched to Vonage to avoid having to pay expensive standard phone line service. The service never worked correctly. No one could hear me. I would have to use my cell phone regularly. I called into Vonage tech support several times and they made "adjustments" to the service...which never worked. Because of the time it would take to call tech support I gave up. Vonage gives you a 30 day period to get out of your 12 month agreement. 30 days is nowhere near ample time to adjust a new VoIP service. I was so frustrated that I used my cell phone until I finally decided to order a standard phone line. My delay cost me...I should have canceled immediately. I've now had to pay for the entire 12 month service even though I was unable to use it. I advise anyone considering Vonage to bite the bullet and pay the higher cost for traditional phone service. It's not worth the hassle. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/22/2010 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/internet/vonage-vonage-service-does-not-work-internet-583875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.