Report: #433468

Complaint Review: Vonage

  • Submitted: Thu, March 12, 2009
  • Updated: Thu, March 12, 2009
  • Reported By: Miramar Florida
  • Vonage
    23 Main Street,

Vonage Cancellation Fees Holmdel New Jersey

Show customers why they should trust your business over your competitors...

Beware of Vonage,

I signed up for VOIP service with them in June 2007. I signed NO contract at the time I signed up. I had NO minimum amount of time when I signed up.

Later they changed there Terms of Service agreement so that an activation fee is charged, and a cancellation fee of $ 39.99 is NOW charged if you cancel prior to 2 years.

I requested a copy of a signed contract with the fees clearly spelled out. Vonage could not produce a contract. Since there was no contract there should be no cancellation fee.

Also, when there VOIP unit goes down it can take up to 2 hours for it to reset itself. During that time you will have no phone service and no internet service since your computer MUST go thru their VOIP unit. So when it goes down you have no access to the internet or phone service.

Once they get your bank info they pump the well as much as they can.

WATCH OUT. This company will rip you off at every chance it can.

Steve s
Miramar, Florida
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/12/2009 12:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.