• Report: #451216
Complaint Review:


  • Submitted: Tue, May 12, 2009
  • Updated: Tue, May 12, 2009

  • Reported By:FAIRBURN Georgia
www.vonage.com Nationwide U.S.A.


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I sign up for VOIP in September 2007, In June I was told I cant cancel at that time and my payment was lowered to keep my business. They put you through the run a round to cancel your service each time I call. In June I was told to prevent the cancel fee I have to wait a year. Now in May I am told it is 2yrs or I will be change a 39.99 fee. I sign no contract and now here I am in a contract. It took 6 calls to find out this information. Customer service is bad. Phone keeping having drop call. Always losing internet service and it takes about 1-2hrs to get back connection. When internet goes you also lose phone services. This is the worst company I ever dealt with. They use hard to remember information to verify your account to disconnect but when call to add service they dont have a problem verifying my account.

Vonage a rip off

This report was posted on Ripoff Report on 05/12/2009 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/nationwide/vonage-overcharges-and-cancellation-fee-usa-451216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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