Report: #1219672

Complaint Review: Vonage

  • Submitted: Wed, April 01, 2015
  • Updated: Wed, April 01, 2015
  • Reported By: richard — lexington Kentucky USA
  • Vonage

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

The company riases its rate secretly then makes you find them out

If you cancel they refuse to prorate

Do not auto pay them if possible

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This report was posted on Ripoff Report on 04/01/2015 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vonage/nationwide/vonage-tricky-holmdel-nj-1219672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I have experienced the same thing

AUTHOR: Kelly - (USA)

i saw their ad for $9.99 a month and thought that this was a great deal. Vonage never mentioned in the ad about this being a promotional rate. So we signed up.  Started having issues with Vonage in February of 2015.  They were taking $40 out of our bank account. I called them a few times and they still hadn't mentioned that it was a pronotional rate. I finally filed a complaint with the Better Business Bureau and that is when I found out that the regular rate is $26.00. They still can't answer as to why they were charging us $40 a month!  Thanks to the BBB, we were able to cancel our account with a cancellation fee of $22 instead of the $150 that they originally wanted.  Do nto do business with this "company". 

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