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Report: #325945

Complaint Review: Vonage - Pasadena California

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  • Reported By: pasadena California
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  • Vonage http://www.vonage.com Pasadena, California U.S.A.

Vonage Cancellation nightmare. Charged $124 for discontinuing Pasadena California

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Had the service for 3 months, and did'nt need it as I switched jobs and my old company was paying for it. After trying to keep my account by offering free service for a month or two, she finally starts the cancellation process. Now I knew there was a cancellation fee of 39.99. I was fine with that. The kicker is the $80 some odd dollars they charged for equipment (one router). I offered to mail the equipment back in its original box (as it was never used). But they refuse, and I had to pay $124 to cancel my service. For someone that offers the service as a cheaper alternative to landline, they sure employ hard handed tactics to retain customers. Very frustrating to be held hostage with $100+ cancellation fee. God knows how this company is surviving. I sure hope they go the sunrocket way. Please DO NOT GIVE EVEN A CENT of your hard earned money to these con artists. The fees they charge are exorbant and unnecessary for cancellation. When was the last time a cable company charged you for equipment you returned? Thats right, they dont. Not if you return it on time.

Cstriker
pasadena, California
U.S.A.

This report was posted on Ripoff Report on 04/14/2008 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/pasadena-california-91107/vonage-cancellation-nightmare-charged-124-for-discontinuing-pasadena-california-325945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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